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Is disabling Sleep an alternative? I've had multiple folks work on my equipment and that's one of the first things they check: Sleep After NEVER
Ha, I was having the same problem with my LG OLED always shutting down when I was watching movies on the Kaleidescape. At first I thought I was having an HDMI cable problem but I finally found the cause: In the Apple TV's settings under Home Theater Control, there's a setting letting the Apple TV control your TVs and receivers. I just turned it off and the problem was solved.
Same here never had any issues with 10.19. Since 10.20 mine V having audio drops which are so random. Hope new update will come soon even if it gonna take 3-4 months at least give us option to roll back to previous version 10.19 for now.
If you haven't already, please raise a support case by emailing support@kaleidescape.com. In addition to the list of equipment and the symptoms of the problem that you've posted here, please mention this forum thread and that I have asked that your support case be escalated to Engineering.
Are the contrast flicker/color issues in the other DV thread also being looked at?
Absolutely. I just sent you a PM this morning to get a bit more information from you.
Thanks John. I emailed support this morning and they've already gotten back to me and have escalated my case - I appreciate their quick response.
What is your setup? I see in your sig, but which model of Alt16 (eg HDMI board)? Assume V to Alt16 and then output to your Sony display? What does Alt16 exactly show? Did you get a screenshot?
Alt 16 about a year old, does not have the newest 2.1 board. And yes to the chain as you quoted. Alt normally shows the audio format such as atmos, dts, pcm etc., when I lose the audio the format label disappears indicating no audio being received. HDMI cable is 3m same brand that K provides. Don’t recall any audio problems before switching from the C to the V. All V settings on default.
Seems like a pretty straightforward setup. If you are using Auto on the Alt16, try using the exact listening format (Dolby, etc.) or Native. Not sure it would help, but did awhile back for my setup when I ran into issues. I don’t have a V though….
I’m far from a Trinnov expert but ‘auto’ has been working great and I don’t see how changing from auto would correct issue. No audio bitstream is just that. Don’t want to be changing audio format on the Alt16 every time I put in a different movie.
Does your Sony TV support eARC? Maybe you can try Strato V -> Sony TV -> Alt16. Try unplug/plug the HDMI connections a few times in case they are loose or oxidation has developed.
Yes it does but that feeds data from the Sony to the Alt16, never have these issues from Netflix or DVD source to Alt16, it just the V where the audio drops are happening. Replaced a blue jeans HDMI cable with Pixgen cable but no help.
Soooo...not quite as good as I hoped. We've been watching Marvel movies on the V in DV and have experienced a monster full 3-second audio drop during Iron Man (during the press conference at the end), zero issues with Iron Man 2, and had a mini-stutter mid movie then another 3-second audio drop at end of Thor (when he drops the shield prior to confronting the destroyer). Never lost video though...it kept truckin' when the audio took a break.
These brightness fluctuations are also happening with the DV version of "Smile 2", but not as often. I reported it to K support, and they wanted me to give them timestamps. I didn't want to watch it a second time just to give them timestamps. I think it's their job to watch it and find the issue themselves. In fact, they should watch all new releases to check for these types of issues before releasing them to the store.
