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KEAOS (Software) UPDATES

I figure the last group to get the updates would be marine installations (and possibly aviation ones). If it is 4 batches, you would have likely a smaller group for first round roll out in case there is an issue. Then dealers and a few "power users" then the bulk of the customer base and finally marine installations and others that would be in the low tolerance for dealing with unknown issues that could creep up. That is just speculation on my part but seems to be a reasonable rollout where it is not about mitigating the volume of updates but limiting the scope to manageable numbers in the start in the event things need to be rolled back for unforeseen issues and then getting most people, with the trailing group being those often times offline systems that would be near impossible to fix in the field due to intermittent connectivity issues.
 
Gallo24 said:
I figured. Would be nice to get an email or official company communication about it.
Click to expand...

I agree it would be nice to know status...how many waves and/if issues were encountered.

Also, seems like not many folks (at least here) have gotten the update since there seem to be very little comments or feedback on it in terms of it actually fixing any of the HDMI related issues.
 
Got an email back from Kscape saying “The update is still in process and there is still another week or so until all systems receive the update”.
 
Homecinemas said:
I'm a Dealer and I need the Software Update for my Strato V asap!
Thank you
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just to reiterate what's posted elsewhere. This forum is not an official communications channel between dealers (or users) and Kaleidescape. While we are lucky to have some Kaleidescape people participate here, the only official way to request support is through your existing channels to the right person/department at Kaleidescape.
 
So has anyone that is not a dealer gotten the update? Just seems odd to me that there have not been any comments or feedback related to the HDMI issues yet on the update...at least that I can find here on the forums.
 
rafaelsmith said:
So has anyone that is not a dealer gotten the update? Just seems odd to me that there have not been any comments or feedback related to the HDMI issues yet on the update...at least that I can find here on the forums.
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A few have said it hasn’t fixed interop/audio drop out issues for them. Hopefully I get mine before I go back to work next week as I want to test if it makes a difference.
 
rafaelsmith said:
So has anyone that is not a dealer gotten the update? Just seems odd to me that there have not been any comments or feedback related to the HDMI issues yet on the update...at least that I can find here on the forums.
Click to expand...
Just to add, I can't comment about audio/HDMI issue fixes as my V has been running in my theater, and I thankfully haven't experienced either issue with it before 10.20.
 
I have relegated my Strato V to secondary, maybe even third source status until I receive the update. They are going to have to really wow me with some fixes and improvements.
 
My theater installer sold me on the V, but never told me it was not compatible with my Epson 12000 because of the lack of Dolby Vision. Feels like I'm stuck with it until I get another player and move the V to the flat panel. Feels like that's my only option.
 
ericourt said:
My theater installer sold me on the V, but never told me it was not compatible with my Epson 12000 because of the lack of Dolby Vision. Feels like I'm stuck with it until I get another player and move the V to the flat panel. Feels like that's my only option.
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You could add a Lumagen or MadVR to do low latency Dolby Vision on your projector. Those are both fairly expensive options so there are also the HDFury devices.
 
I received an update on my Strato C to 10.20.0-25572 yesturday.

John
 
dropzone7 said:
You could add a Lumagen or MadVR to do low latency Dolby Vision on your projector. Those are both fairly expensive options so there are also the HDFury devices.
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A MadVr is definitely on the list. My theater installer hasn't even heard of MadVr. That should have been my first red flag.

Does the entry level do the trick, or does one need the higher tier? And is getting the first gens still a good get?
 
ericourt said:
My theater installer sold me on the V, but never told me it was not compatible with my Epson 12000 because of the lack of Dolby Vision. Feels like I'm stuck with it until I get another player and move the V to the flat panel. Feels like that's my only option.
Click to expand...
What do you mean your PJ isn't compatible? The V will output DV encodes as HDR10 if the display isn't capable of DV.
 
I'm a newbie, so I may be mistaken. But I was told the epson projector only does HDR, but not Dolby Vision. Feels like I paid an extra 1,000 for a player that has a lower grade UI, when I could have been perfectly fine paying 1000 less for the C which can do all the things the V does. Am I wrong here?
 
ericourt said:
A MadVr is definitely on the list. My theater installer hasn't even heard of MadVr. That should have been my first red flag.

Does the entry level do the trick, or does one need the higher tier? And is getting the first gens still a good get?
Click to expand...
As the name implies, the Core has all the essential functionality people get a video processor for: state of the art DTM for HDR content, Aspect Ratio and Subtitle Management, Non Linear Stretch, upscaling, etc.

The Extreme adds Geometry Correction (useful with Anamorphic lenses, and/or challenging installation setups) and MotionAI (AI based motion interpolation to reduce 24 fps 'judder', and increasing detail during fast action.

MK1 units have become extremely rare, so not a viable option most of the time.

Feel free to PM me to explore this. Don't want to threadjack too much here!
 
ericourt said:
I'm a newbie, so I may be mistaken. But I was told the epson projector only does HDR, but not Dolby Vision. Feels like I paid an extra 1,000 for a player that has a lower grade UI, when I could have been perfectly fine paying 1000 less for the C which can do all the things the V does. Am I wrong here?
Click to expand...
The V will output HDR10 for your PJ
 
ericourt said:
I'm a newbie, so I may be mistaken. But I was told the epson projector only does HDR, but not Dolby Vision. Feels like I paid an extra 1,000 for a player that has a lower grade UI, when I could have been perfectly fine paying 1000 less for the C which can do all the things the V does. Am I wrong here?
Click to expand...
Other people can probably answer this better than me, especially since I have a Strato C, but one of the main advantages of the V I see is that it is standalone and doesn’t need a server. This brings down the price of entry into the Kaleidescape system significantly and allows you to add a server later if you want to (and can afford to) do that. I am a videophile on a budget, so I would have definitely bought the V if it was available when I jumped into this system. This would have saved me the price of the server.
 
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