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Search results

  1. B

    Finding HDR movies not downloaded

    I had a faulty Terra so had to re-download everything to my replacement Terra. I’m not sure whether it is related to this but a number of my HDR movies are not downloaded and I can’t find a way to automatically download all the missing HDR movies - they don’t show up on the list of not...
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    Warranty Cover for Projector Bright Spot

    We have had a Sony VPL-VW590ES projector installed for 10-11 months and I just found this evening that it has developed a bright spot. Is this a fault covered by warranty? I need to speak to the installer on Monday but thought I would check if others have had a similar issue so I know what to...
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    Two solid green network LEDs and no network connection?

    I have a Terra which is only a couple of months old and I came to play a movie today and found it wasn’t connected to the network. The network LEDs on the RJ45 socket at the back are both solid green. I have tried different cables and network ports and I have turned the power off a couple of...
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    Forced Subtitles not Working

    I had some ripped movies where forced subtitles (ie where an English film has a brief amount of foreign dialogue so subtitles were added for this section of the movie even when subtitles were not a selected option for the whole movie) didn’t show. I thought it may be an issue with the movie...
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    ‘Slow’ Terra Download Speeds

    I have just upgraded from an old Strato to a Terra - the extra capacity is great and I was also looking forward to the higher download speeds. I am currently on an FTTP 150Mb/s download speed broadband package and I was going to upgrade to 330Mb/s download. My home network is full gigabit with...
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    Capacity Needed?

    I have a 6TB Strato which I filled so bought an 18TB Terra recently but haven’t taken delivery of yet. I also have a premier system so only use the Strato system for 4K. Is there a way to see which 4K movies I own but are not downloaded, ideally with a total TB for these movies so I know how...
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    HD Content Downloading to Strato on Paired System

    I have recently bought a Strato and paired it with my Premiere system. I bought a HD movie from the store a few days ago and expected it to download to my Premiere system but it actually downloaded to my Strato (which is already running out of space!) and not the Premiere system. Do I have a...
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    Setting up a new Strato

    I have bought a Strato (new to me but secondhand). Over the next month or two, I am going to install it in my rack and pair it with my M700 there to feed a projector in a new cinema room. A Lumagen will do the co-star functionality. Until the cinema room is ready, I wanted to temporarily use...
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    Strato S Power Supply

    Hi everyone. Is it easy to buy a new Strato S power supply? Can this be ordered from Kaleidescape by a dealer? Thank you
  10. B

    Lyngdorf Audio Processor

    I saw the very helpful Lumagen thread Jim started and I thought I would ask a related question. I am considering a home cinema fitout and the firm I have spoken to is recommending a Lyngdorf MP40 (in addition to an amplifier) which costs similar to/more than the Lumagen. Do you all use an audio...
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    Harry Potter

    I have all the Harry Potter movies on Blu-ray and wanted to upgrade some of these to digital HDR. I went to the store and they all show rental options and all except Harry Potter 2 shows a purchase option. Is this a mistake in the store that Harry Potter 2 is not available to purchase? Thank you
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    M300 Regularly Needs Rebooting

    I am not sure whether it is the combination of the TV (Samsung Frame 2020) and my M300 but the TV increasingly shows no HDMI signal from the M300 until I reboot it (I pull the power cable out). It is particularly annoying because the M300 is hidden in a cabinet behind the TV so not...
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    Entering Pin Code for Parental Control

    I have always used the parental controls for Kaleidescape so the children could enter their pin codes to access different age appropriate movies. I now have put the Kaleidescape system in a new house with Control4 and one of the players is hidden so it doesn’t work with an IR remote control. I...
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    Disks

    Hi everyone, To cut a long story short, I ended up (unintentionally really) removing two drives (7 and 8) from my K5000 server. I put the drives back in but I may have put them in the the wrong way round. I then received the email notification below: A hard disk drive in 3U Server serial...
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    Rack Mount Strato

    Are there rack mount vs non-rack mount versions of the Strato or all Stratos capable of being rack mounted if you buy the rack mount kit? Thanks
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    HD to HDR

    I can understand why Kaleidescape/studios may not allow upgrading from disc to digital HDR but when I buy the highest quality version available in the store (HD) at a particular time and then am asked to pay full price when the HDR version is released is galling. I bought the Jack Ryan series...
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    HDMI Over Ethernet Suggestion

    I need an inexpensive HDMI over ethernet solution so I can locate my M700 in the plant room before I can afford another compact player for a TV room. I will probably get an M500 in the future so I don’t want to waste much money on a temporary HDMI over Ethernet solution but I need something that...
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    Manual Details for Multi Disc Movie

    Hi everyone, I have imported three DVDs which are part of a multi-disc pack (fitness classes) which are not recognised by Kaleidescape. I have entered the details manually for the first disc but how do I group the three together so Kaleidescape knows it is a 3 disc pack? Thank you
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    BBC

    It is great news that the BBC is coming to the store! Does anyone know when BBC titles will be available? Thanks!
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    Disc Not Showing as Owned in Store

    I see Master and Commander is in the Kaleidescape store with disc to digital available and I own it on DVD. However, the store does not show that I own the disc so I cannot upgrade it to HD. What might be the reason for this? Is there a way I can fix it? Thanks
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