If your remote is nearby, just press a combo of numbers (I prefer 666) when you have a dropout, and when you report to Kaleidescape they can look for those numbers in the logs to isolate when it happened.
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Strato V black screen and audio cutout issues
- Thread starter Techthusiasm
- Start date
If your remote is nearby, just press a combo of numbers (I prefer 666) when you have a dropout, and when you report to Kaleidescape they can look for those numbers in the logs to isolate when it happened.
Twoifbyland
New member
Thought I'd give an update. I switched my strato V from going into the lumagen to going directly into my AVR about a month ago. Since then my audio dropouts went from a random few seconds every few movies to a random half second every few movies. They're not gone, but they are so miniscule that I barely care at this point. Obviously would rather have zero dropouts, but it's much better than it was. FWIW, my wife who watches nearly everything with me didn't even know what I was talking about when I asked her.
Furnace Inferno
Well-known member
Same for me, I however haven’t accepted it when my Zidoo is fine. Changing my HDMI cables into the lumagen for 2m to 3m seems to have reduced the length of the drops so they are less noticeable but I want it not to be happening at all.
I get between 1 and 2 drops per film which seems to be dependent on film length, drops always seem to be around the 50 - 60min mark of continuous play if they happen.
I’m going to try a few more films before trying not splitting audio in the Lumagen and just running it all through the processor.
by96
Member
Are you using 2m to 3m HDMI cables with the Lumagen like they recommend?
Trevor
Well-known member
I'm near zero. Simple config though; V to Sony Z9K TV eARC'd to a Marantz AV10 processor.
I would say (emphatically) zero but then I would be inviting future issues.
I would say (emphatically) zero but then I would be inviting future issues.
rafaelsmith
Well-known member
For my case ...things are about as simple as they can be in terms of cables and devices in the chain. V to AVR to JVC Projector. Using InfiniteCables HDMI 2.1 for the entire chain. 3ft from V to AVR and 7.5m AOC 2.1 from AVR to JVC.
ANd yes, Strato is the only device that has this issue. Both my Zidoo Z30 and Apple TV 4k do not.
My Strato V doesn't want to handshake HDCP since the OS upgrade. Never was an issue before. Now cannot watch anything. On kOS 10.21.1-25944 as of May 14 (updated in the background). Currently long weekend and wanted to finally watch Sinners. No fish. Any one else have this issue?
Originally connected to Trinnov then to NZ9
Tested with 2 other HDMI cables
Tested direct connection to NZ9
Tested to LG QNED TV, with 3 different cables
All cannot handshake
attached the web page for my unit
Originally connected to Trinnov then to NZ9
Tested with 2 other HDMI cables
Tested direct connection to NZ9
Tested to LG QNED TV, with 3 different cables
All cannot handshake
attached the web page for my unit
cinelife
Administrator
Staff member
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I have not had any problems with that update, but acknowledge there have only been two movie playbacks with the V since that update, most viewings have been on our C's.
Jim
Jim
Please open a support ticket. That will be the most expeditious way to get this looked into.
- Joined
- Aug 4, 2023
- Messages
- 54
Try it on a cascaded ethernet switch . We had drop outs on our Strato C , and it was suggested to try it on a dedicated second switch cascaded from the first switch . The dropouts disappeared .
That figures, when I finally decide to try KScape I go for the problematic hardware. I bought my Strato V in November 2024 and it's had issues since that time. I probably would have passed on it had I known the UI was 1080p as I have a very large screen and 1080p doesn't hold up well at 172" diagonal. Random black screens, flickering video, etc. I still enjoy the ecosystem and buying movies but I find it curious how my $120 media player can be more reliable than this high end, costly piece of equipment. Had I known I was trading reliability for convenience I might have passed.
dnoonie
Well-known member
Strato E audio drop out issues.
I seem to be getting audio dropouts but only after rewind and forwarding. If I do no rewind or forwarding while viewing the movie the playback is fine. Does pressing the stop button remember where you left off? I was going to try that next, create the problem, hit stop, then try playing again. I could also try pausing overnight to see if that clears up the audio drop outs. These issues only happen with HDR playback, for instance The Continental (4k SDR) played back fine even with rewinding to catch buried dialogue.
If I find a work around for this issue I'll post back as it may aid in diagnosing, my setup, software or other. Any suggestions are welcome!!
I was getting blackout, dropout and video noise issues but those went away after replacing the HDMI input cable to my prepro (OPPO 205) as well as the output cable from the prepro to the TV, these issues only showed up with playing HDR content.
Pausing, rewinding 10 or 20 seconds then playing again seems to add subtitles for the rewound segment, this is a great feature!
I seem to be getting audio dropouts but only after rewind and forwarding. If I do no rewind or forwarding while viewing the movie the playback is fine. Does pressing the stop button remember where you left off? I was going to try that next, create the problem, hit stop, then try playing again. I could also try pausing overnight to see if that clears up the audio drop outs. These issues only happen with HDR playback, for instance The Continental (4k SDR) played back fine even with rewinding to catch buried dialogue.
If I find a work around for this issue I'll post back as it may aid in diagnosing, my setup, software or other. Any suggestions are welcome!!
I was getting blackout, dropout and video noise issues but those went away after replacing the HDMI input cable to my prepro (OPPO 205) as well as the output cable from the prepro to the TV, these issues only showed up with playing HDR content.
Pausing, rewinding 10 or 20 seconds then playing again seems to add subtitles for the rewound segment, this is a great feature!
I'm not sure that I understand what's happening. If you rewind (or FF), do you get dropouts immediately after playback resumes, but then it's okay after that, or are you saying that once you've done one of those actions, that you have dropouts for the remainder of playback?
Yes, playback position is remembered when you stop.
Yes, playback position is remembered when you stop.
What is your audio setup like?
dnoonie
Well-known member
I do get dropouts after FF and RW, not immediately after but maybe randomly every 5 or 10 minuets. I'm not entirely sure what makes the dropouts stop but certainly playing other content eliminates audio dropouts. If I can make it through an HDR movie without FF or RW there isn't a problem.
Audio setup: OPPO 205 to powered speakers. No audio issues with streaming content or blu-ray playback. No audio issues with K' playing back 4k SDR content or 1080 content. No audio issues with K' unless I use FF or RW.
Yes, it remembers where you were in the movie and should default to "resume movie" in the menu rather than play.
It would be a good test to immediately stop on a drop out after FF/rew, and then click resume
It would be a good test to immediately stop on a drop out after FF/rew, and then click resume
Do you have the same issue bypassing the Oppo? I also have a 205, but have never used the HDMI input…
@dnoonie, that is the first time I've heard of an issue tied to FF/REW as you're describing. Would you please email our support team (support@kaleidescape.com), provide the same info you provided above, and tell them that Engineering requested that you open a support case and that we're expecting an escalation for this issue? Thanks.
dnoonie
Well-known member
I could plug the Strato E directly into the TV and use the TV audio to see if I can duplicate the problem. Good thought! Yes I'm using the 205 input and setting the 205 input to "HDMI IN BYPASS".
I have a Panasonic DP-UB820-K UHD blu-ray player that I can also try on the OPPO input using the same input cables I'm using with the Strato E, this should help eliminate a possible cable issue.
@MikeKobb, I'm happy to try more things to help diagnose the problem. I'll try the above suggestions to eliminate a problem with my gear. It will take some time though so I will also send this info to support as you suggest.
dnoonie
Well-known member
Ben in support suggested switching the Audio Output to PCM multichannel. This fixed the audio dropout issues. I suspect my OPPO is struggling to keep up with the ATMOS bit-stream. Since the Strato E supports 7.1 96kHz/24bit PCM audio I see no problem is using this as the OPPO 205 only supports 7.1 audio.
Problem resolved! Thank you for the excellent help!