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Stratos S 6tb with failed hard drive

Mr.Poindexter said:
I would love to get a set of 24TB drives for the 1U server and cut 2U and 8 drives out of my premier server. Sadly, we are capped at 6TB drives for those units. At some point, repairability and upgradeability start seriously limiting revenue on new hardware sales.
Click to expand...
The 1U+ can do 12TB drives but I have never seen any for sale in the used market in the past 4 years. You still need 2x 1U+ servers to match the 3U server with 14x 6TB drives in total capacity.
 
Well, I have 2 x 1U servers, but they cannot get the size up enough to work as a fully replicated system for my primary premier system. As a dealer, I don't even see an option to buy replacement 12TB drives for the 1U server on my price list. I also think only the newer 1U chassis could handle the 12TB drives and not the older 1U chassis I have.
 
Mr.Poindexter said:
Well, I have 2 x 1U servers, but they cannot get the size up enough to work as a fully replicated system for my primary premier system. As a dealer, I don't even see an option to buy replacement 12TB drives for the 1U server on my price list. I also think only the newer 1U chassis could handle the 12TB drives and not the older 1U chassis I have.
Click to expand...
The 1U (Kserver-1500) and the 1U+ (Kserver-1550) aren’t the same hardware. Only the 1U+ chassis can take 12TB drives. I am not sure if you can order the 12TB drives as standalone. You could order the 1U+ with 4x 12TB drives. The early batch 1U+ servers were shipped with 4x10TB. So it needs to be a later later model for the 12TB drives.
 
Replacement drives (12TB) for the 1U+ 36TB model and 30TB model can only be ordered when Support confirms a drive has failed in the relevant 1U+. There are no 10TB drives available, so a 1U+ 30TB model will receive a 12TB if one of the 10TB drives fails. These drives are not on the price list because they cannot be ordered through the Dealer Extranet, they require a manual order placed to Order Processing at K, and only after Support has confirmed the relevant drive failure. This is the current policy.

Jim
 
Substance said:
Kaleidescape would need to hire more tech support representatives to assist clients, which would increase costs.
Click to expand...
Effectively not if they limit the option to dealers. The dealers can either be trained, have their own support, or choose not to offer the service.
 
Transepoch said:
Effectively not if they limit the option to dealers. The dealers can either be trained, have their own support, or choose not to offer the service.
Click to expand...
I had the same thoughts. While I don't see much value to speculating, I think it just comes down to the fact that it is not in their best financial interest to offer hard drive replacement options for these units.
 
Let’s run a poll here. How many of us have replaced an HDD in any device ever before? It is a bad practice to make policy based on exceptions that some Kaleidescape customers can or even want to replace a failed HDD. Training dealers, logistics and keeping parts in stock take resources. Less expensive products don’t account for this additional cost in.

It is also true that if they make their less expensive products just as good and redundant as their more expensive ones then who in their right mind would spend the money for the full size Terra? With the more expensive Terra, you get better hardware and you get more of their support. All factored into the initial purchase price. The same goes for the dealer support as their margins are also greater.
 
Substance said:
Let’s run a poll here. How many of us have replaced an HDD in any device ever before? It is a bad practice to make policy based on exceptions that some Kaleidescape customers can or even want to replace a failed HDD. Training dealers, logistics and keeping parts in stock take resources. Less expensive products don’t account for this additional cost in.
Click to expand...
Although I´m a dealer and love to sell new gear to clients, I personally have an issue with dumping a good unit just because a HD has died. I don´t think the majority of K-owners is in the DIY camp, but don´t think it would add too much additional effort to be able to send it in (let it be dealer or K) and have a failed drive replaced. That´s how you do it with all the other equipment around.
 
I'd happily swap out a drive - from that picture eariler doesn't look much to it. In this day and age surely it wouldn't be that much of a hassle/problem to "flash" the drive with the appropriate security protocols at a price. As Thorsten has alluded to earlier I'd rather pay £1K plus to maintain a working unit than £5K for a new player.
 
Being new to Kaleidescape, I cannot believe that the operating system software is embedded on a hard drive. So Hard drive fails and your item becomes a "brick'.
If these items become unavailable due to support being stopped, the company should, at the very least, make available the software to enable users to re-install a fresh Hard Drive.
I have a Melco CD music ripper 4TB and if a drive fails, it is a simple swap out procedure, as the operating software is embedded in the motherboard.
 
Just came upon this thread, my Strato 6 TB is failing and was informed it can't be serviced. So add another brick.
 
So sorry to hear Lon. As someone who just went through this experience a few months ago, I feel your pain. Hoping you can find a cost-effective replacement unit soon!!
 
Does anyone know how the newer Strato V units will behave when the internal SSD fails? Since they're a relatively new product, they're a few years away from the first units losing warranty, but I was thinking about this recently and wondering if they may also become 'bricks' in the future when their internal SSD drive fails, or will they continue working as a player only when the SSD fails.
 
kragan said:
Does anyone know how the newer Strato V units will behave when the internal SSD fails? Since they're a relatively new product, they're a few years away from the first units losing warranty, but I was thinking about this recently and wondering if they may also become 'bricks' in the future when their internal SSD drive fails, or will they continue working as a player only when the SSD fails.
Click to expand...

Probably a question for John or Mike to confirm, and it would be nice to be wrong, but if the software needed to operate the player is on the SSD (and I think it is), the player will no longer work if the SSD fails.

Jim
 
Got the news today (oh boy!) that my drive on my Strato S 6TB has failed. Add me to the list. This is just a waste not to have an off ramp or repair option. Definitely sours me on the whole KScape company experience. What are others doing for replacement? What is the better option C, V, E?
 
denvermdm said:
Got the news today (oh boy!) that my drive on my Strato S 6TB has failed. Add me to the list. This is just a waste not to have an off ramp or repair option. Definitely sours me on the whole KScape company experience. What are others doing for replacement? What is the better option C, V, E?
Click to expand...
Some new buyers are getting into K by purchasing used out-of-warranty Stratos with storage (original Strato, and Strato-S) without knowing the current policy regarding repairs. If they happen to do the research online they should be able to understand the risks before buying.

You can't include the "C" among your player options to replace the Strato-6TB without also including a Terra server because the C, unlike the E and V, does not have any internal storage. The option between the E and V is personal choice and primarily based your needs and budget.

Jim
 
Definitely spun the wheel. Got about 3 years out of an older unit. With the newer models available I’d definitely recommend any vintage of the newer models with a warranty. These options were unobtainium before. New day, new options to get in for a reasonable price. Just sucks for a paperweight that doesn’t have to be.
 
If you have a working Strato S, is it not possible to clone the drive, so you have a backup ready
 
I have been looking at cloning a Cinema 1 4TB Hard Drive.
Managed to buy a good identical 4tb Hard Drive.
Using a spare Windows computer and Disk Genius registered software I can see all the Linux Partitions (5) Tried copying one partition at a time but software failed overnite. Will try again when I get time. Surely should be possible.
 
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