The 1U+ can do 12TB drives but I have never seen any for sale in the used market in the past 4 years. You still need 2x 1U+ servers to match the 3U server with 14x 6TB drives in total capacity.
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Stratos S 6tb with failed hard drive
- Thread starter nsxboy
- Start date
Well, I have 2 x 1U servers, but they cannot get the size up enough to work as a fully replicated system for my primary premier system. As a dealer, I don't even see an option to buy replacement 12TB drives for the 1U server on my price list. I also think only the newer 1U chassis could handle the 12TB drives and not the older 1U chassis I have.
The 1U (Kserver-1500) and the 1U+ (Kserver-1550) aren’t the same hardware. Only the 1U+ chassis can take 12TB drives. I am not sure if you can order the 12TB drives as standalone. You could order the 1U+ with 4x 12TB drives. The early batch 1U+ servers were shipped with 4x10TB. So it needs to be a later later model for the 12TB drives.
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Replacement drives (12TB) for the 1U+ 36TB model and 30TB model can only be ordered when Support confirms a drive has failed in the relevant 1U+. There are no 10TB drives available, so a 1U+ 30TB model will receive a 12TB if one of the 10TB drives fails. These drives are not on the price list because they cannot be ordered through the Dealer Extranet, they require a manual order placed to Order Processing at K, and only after Support has confirmed the relevant drive failure. This is the current policy.
Jim
Jim
Effectively not if they limit the option to dealers. The dealers can either be trained, have their own support, or choose not to offer the service.
I had the same thoughts. While I don't see much value to speculating, I think it just comes down to the fact that it is not in their best financial interest to offer hard drive replacement options for these units.
Let’s run a poll here. How many of us have replaced an HDD in any device ever before? It is a bad practice to make policy based on exceptions that some Kaleidescape customers can or even want to replace a failed HDD. Training dealers, logistics and keeping parts in stock take resources. Less expensive products don’t account for this additional cost in.
It is also true that if they make their less expensive products just as good and redundant as their more expensive ones then who in their right mind would spend the money for the full size Terra? With the more expensive Terra, you get better hardware and you get more of their support. All factored into the initial purchase price. The same goes for the dealer support as their margins are also greater.
It is also true that if they make their less expensive products just as good and redundant as their more expensive ones then who in their right mind would spend the money for the full size Terra? With the more expensive Terra, you get better hardware and you get more of their support. All factored into the initial purchase price. The same goes for the dealer support as their margins are also greater.
Although I´m a dealer and love to sell new gear to clients, I personally have an issue with dumping a good unit just because a HD has died. I don´t think the majority of K-owners is in the DIY camp, but don´t think it would add too much additional effort to be able to send it in (let it be dealer or K) and have a failed drive replaced. That´s how you do it with all the other equipment around.
I'd happily swap out a drive - from that picture eariler doesn't look much to it. In this day and age surely it wouldn't be that much of a hassle/problem to "flash" the drive with the appropriate security protocols at a price. As Thorsten has alluded to earlier I'd rather pay £1K plus to maintain a working unit than £5K for a new player.
Being new to Kaleidescape, I cannot believe that the operating system software is embedded on a hard drive. So Hard drive fails and your item becomes a "brick'.
If these items become unavailable due to support being stopped, the company should, at the very least, make available the software to enable users to re-install a fresh Hard Drive.
I have a Melco CD music ripper 4TB and if a drive fails, it is a simple swap out procedure, as the operating software is embedded in the motherboard.
If these items become unavailable due to support being stopped, the company should, at the very least, make available the software to enable users to re-install a fresh Hard Drive.
I have a Melco CD music ripper 4TB and if a drive fails, it is a simple swap out procedure, as the operating software is embedded in the motherboard.