@J.Green This is mainly my curiosity, and you may not be able to say, but what Dolby Vision profile are you guys using in the store? Is it similar to UHD Blu-ray's Profile 7, that has an HDR10 base layer with either a Minimum- or Full- Enhancement layer, which can produce either a 10-bit (MEL) or 12-bit (FEL) Dolby Vision video signal, or revert to the base layer for HDR10 only displays? Or is it more similar to the single layer profile 5 used on streaming services (just obviously at a much higher bitrate) that produces only 10-bit video, and then a conversion is done when displayed on an HDR10 only display?
I'm kinda guessing it's the latter (high bitrate profile 5 downloads), given I believe it was mentioned elsewhere, that while the Strato V can display Dolby Vision files on HDR10 displays, the Strato C cannot, so a mixed player system with both Strato Cs and Vs would need two downloads for a given movie