This is a thread to post questions regarding Kaleidescape Expanded Bookmarks for Blu-ray discs and DVDs.
Please refer to the following guides for importing and cataloging Blu-ray discs and DVDs to your Kaleidescape system.
Many Kaleidescape dealers and some service providers offer bulk services for adding content. Ask an Authorized Kaleidescape Dealer for details.
NOTE: The behavior described in this article applies to systems purchased from Kaleidescape after November 30th, 2014.
Download from the Movie Store
In territories where the Kaleidescape Movie Store is supported, movies and TV series can be purchased for download directly to your Kaleidescape System in true 4K Ultra HD at up to 60 frames per second and in the same bit-for-bit quality as Blu-ray discs and DVDs. Titles purchased from the Kaleidescape Movie Store can be downloaded to as many as five Kaleidescape systems owned by the same customer.
Catalog from Disc
When a Blu-ray disc or DVD is cataloged, the movie is added to the Kaleidescape System without storing the files on the hard disk drive of a player, or the set of hard disk drives in a server. The movie appears in the on-screen user interface, just like content downloaded from the Kaleidescape Movie Store. In many cases, a digital offer is available to upgrade the Blu-ray disc or DVD to a disc-free download (in territories where the Movie Store is supported). Cataloged Blu-ray discs and DVDs can be played directly from the optical disc drive of the player, Kaleidescape Disc Server or Kaleidescape Disc Vault (NOTE: The Strato movie player does not support direct playback of Blu-ray discs). Storing discs in a disc server or disc vault allows for automated access and playback and eliminates the need to find and insert a disc. Multiple players can share a disc server or disc vault, but playback is supported for just one player at a time.
Import from Disc
When a Blu-ray disc is imported, the content is copied bit-for-bit and stored on the hard disk drive of Cinema One (2nd generation), or the array of hard disk drives on a Premier server. Blu-ray discs can be imported from a compatible player or a Kaleidescape Disc Vault. During playback, the Blu-ray disc must be present in the slot or tray of a compatible player, or in a disc vault for automated access without the need to find and insert a disc. Strato systems do not support the import of discs.
Players
When a Blu-ray disc is inserted into the tray or slot of a compatible player, the Disc in Player page appears. To import the disc, select Import Disc. If the Disc in Player page is dismissed, it can be accessed again from the Kaleidescape menu. An import can also be started by simply inserting the Blu-ray disc and pressing the Import/Catalog button on the front of the player.
Source: https://support.kaleidescape.com/article/How-do-I-add-movies-and-TV-series-to-my-Kaleidescape-System
When processing is complete, we will charge you and then carefully pack your discs to be returned. In the return shipment, we include an inventory sheet with notes about disc condition and any processing issues. An email message indicating the shipping company and tracking number, and a receipt will be sent as the package ships.
The loan program is available to customers and dealers worldwide. Based on your location and the queues at our offices, we will direct the discs to our office in the United States or to another loan processing center. Processing can take longer if discs require special attention such as translation or bookmarking songs. Imported DVDs and CDs are available for playback on your Kaleidescape System while the discs are loaned to Kaleidescape. Blu-ray discs are not available for playback when the disc is not present in your system.
We only process commercially released Blu-ray discs, DVDs, and CDs. We do not process home movies or DVD-Rs.
Source: https://support.kaleidescape.com/article/Kaleidescape-Loan-Program
Please refer to the following guides for importing and cataloging Blu-ray discs and DVDs to your Kaleidescape system.
HOW DO I ADD MOVIES AND TV SERIES TO MY KALEIDESCAPE SYSTEM?
There are three ways of adding content to your Kaleidescape System. Movies and TV series can be downloaded from the Kaleidescape Movie Store (in territories where the Movie Store is supported), cataloged from Blu-ray discs and DVDs, and in the case of a Premiere system and Cinema One, they can be imported from Blu-ray disc. Regardless of how content is added to your Kaleidescape System, all your movies and TV series appear together in a single, easy to use library with the very best features of the Kaleidescape Experience, including Start and Paused bookmarks, Scenes and Songs, and instant access to special features.Many Kaleidescape dealers and some service providers offer bulk services for adding content. Ask an Authorized Kaleidescape Dealer for details.
NOTE: The behavior described in this article applies to systems purchased from Kaleidescape after November 30th, 2014.
Download from the Movie Store
In territories where the Kaleidescape Movie Store is supported, movies and TV series can be purchased for download directly to your Kaleidescape System in true 4K Ultra HD at up to 60 frames per second and in the same bit-for-bit quality as Blu-ray discs and DVDs. Titles purchased from the Kaleidescape Movie Store can be downloaded to as many as five Kaleidescape systems owned by the same customer.
Catalog from Disc
When a Blu-ray disc or DVD is cataloged, the movie is added to the Kaleidescape System without storing the files on the hard disk drive of a player, or the set of hard disk drives in a server. The movie appears in the on-screen user interface, just like content downloaded from the Kaleidescape Movie Store. In many cases, a digital offer is available to upgrade the Blu-ray disc or DVD to a disc-free download (in territories where the Movie Store is supported). Cataloged Blu-ray discs and DVDs can be played directly from the optical disc drive of the player, Kaleidescape Disc Server or Kaleidescape Disc Vault (NOTE: The Strato movie player does not support direct playback of Blu-ray discs). Storing discs in a disc server or disc vault allows for automated access and playback and eliminates the need to find and insert a disc. Multiple players can share a disc server or disc vault, but playback is supported for just one player at a time.
Import from Disc
When a Blu-ray disc is imported, the content is copied bit-for-bit and stored on the hard disk drive of Cinema One (2nd generation), or the array of hard disk drives on a Premier server. Blu-ray discs can be imported from a compatible player or a Kaleidescape Disc Vault. During playback, the Blu-ray disc must be present in the slot or tray of a compatible player, or in a disc vault for automated access without the need to find and insert a disc. Strato systems do not support the import of discs.
Players
When a Blu-ray disc is inserted into the tray or slot of a compatible player, the Disc in Player page appears. To import the disc, select Import Disc. If the Disc in Player page is dismissed, it can be accessed again from the Kaleidescape menu. An import can also be started by simply inserting the Blu-ray disc and pressing the Import/Catalog button on the front of the player.
Source: https://support.kaleidescape.com/article/How-do-I-add-movies-and-TV-series-to-my-Kaleidescape-System
KALEIDESCAPE LOAN PROGRAM
Before loaning discs to Kaleidescape, enter the barcode (UPC or EAN) of unrecognized discs with the on-screen display or browser interface. We use the barcode to identify the title of the disc and we try to provide some information about the disc, including cover art, title, cast, director, “Play Movie” bookmark, and songs for albums. We update the Kaleidescape Movie Guide and Music Guide so that the disc is recognized. Check your system about a week after providing the barcode. If this does not solve your problem, then contact us to schedule a loan.WHY LOAN DISCS?
Our Loan program is designed to allow customers an opportunity to get improved metadata on their DVDs, Blu-ray discs, or CDs. What do you get from loaning a disc to Kaleidescape?- Expanded Bookmarks:
- A movie has no “Play Movie” option to begin playing the feature directly.
- A television program has no “Play Episode” option to choose an episode to play directly.
- A concert, movie or musical has no “Play Song” option to choose songs to play directly.
- High Resolution Cover Art
- Aspect Ratio / Masking recorded: If your home theater is integrated with the Kaleidescape System to adjust lighting or screen masks, but a movie is missing the control triggers that enable such features.
- Improved CD recognition: For any missing track information and Artist linking.
HOW IT WORKS
You contact us to schedule a loan (see below), please note, there is a $10/disc charge for the labor to process your titles. You send us your discs. We catalog the discs in your shipment and send you an email confirmation. We process the discs for complete movie and music information. We update the Kaleidescape Movie Guide and Music Guide based on this information and your Kaleidescape System updates automatically.When processing is complete, we will charge you and then carefully pack your discs to be returned. In the return shipment, we include an inventory sheet with notes about disc condition and any processing issues. An email message indicating the shipping company and tracking number, and a receipt will be sent as the package ships.
The loan program is available to customers and dealers worldwide. Based on your location and the queues at our offices, we will direct the discs to our office in the United States or to another loan processing center. Processing can take longer if discs require special attention such as translation or bookmarking songs. Imported DVDs and CDs are available for playback on your Kaleidescape System while the discs are loaned to Kaleidescape. Blu-ray discs are not available for playback when the disc is not present in your system.
We only process commercially released Blu-ray discs, DVDs, and CDs. We do not process home movies or DVD-Rs.
HOW TO START A LOAN
Send an email message to loan@kaleidescape.com and provide the following information.- Name of the Kaleidescape System owner
- Name of the dealer
- Contact details of the person sending the shipment to Kaleidescape (name, telephone number, email)
- Number of discs (Blu-ray discs, DVDs, and CDs, not the number of titles or box sets) to be shipped
Source: https://support.kaleidescape.com/article/Kaleidescape-Loan-Program