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No Signal on Cinematic HDR10 Title(s)

L

lujan

Well-known member
Joined
Jul 30, 2024
Messages
529
Recently, when downloading both the Dolby Vision (DV) and HDR10 Cinematic titles on the Strato K, I am only able to watch the DV title. The HDR10 Cinematic version will not play and the display will indicate a "no signal" message. This has now occurred a couple of times. The two titles where I've seen this issue are on "Jurassic Park" and today on the "Ballerina: From the World of John Wick".

I will submit a support ticket.

Anyone else seen this issue?
 
dinom said:
What makes up your video chain? Do you have a VP in line?
Click to expand...
I have been able to compare both DV and HDR10 Cinematic titles in the past. I'm going from Strato K to Trinnov audio processor and then to MadVR Envy Core to the Hisense TV.
 
Since the Envy is the last item in your chain, I would suspect something is going on with the Envy and not the K.

If the “input” side of the Envy was the problem, you would still see an image on the TV (for example the Envy menus).

Since the TV is reporting no input, the Envy output is not being received properly.
 
dinom said:
Since the Envy is the last item in your chain, I would suspect something is going on with the Envy and not the K.

If the “input” side of the Envy was the problem, you would still see an image on the TV (for example the Envy menus).

Since the TV is reporting no input, the Envy output is not being received properly.
Click to expand...
That might be the case, but it's not completely clear from the OP:

@lujan - when you say you see "No Signal" on the TV: if that is in small print at the top left corner, that would be coming from the Envy. That would be telling you there isn't a signal coming into the Envy, and the connection to the TV is intact.

But if it's a message coming from the TV, and the Envy menus won't come up, that is a different scenario.

But the HDMI chain has a broken link somewhere along the way.
 
DLCPhoto said:
That might be the case, but it's not completely clear from the OP:

@lujan - when you say you see "No Signal" on the TV: if that is in small print at the top left corner, that would be coming from the Envy. That would be telling you there isn't a signal coming into the Envy, and the connection to the TV is intact.

But if it's a message coming from the TV, and the Envy menus won't come up, that is a different scenario.

But the HDMI chain has a broken link somewhere along the way.
Click to expand...
Yes, it appears to be the Envy because it's small print at the top left corner. Should I reboot the Envy?
 
Never mind, I connected the Strato K to the TV directly and was getting video that way. I also rebooted the Strato as well as the video processor (MadVR Envy) and still getting "no signal" but only when playing HDR10 Cinematic content.
 
It appears like it's only the 4:4:4 content. I tried to play the non-Cinematic HDR10 version and it will play just fine. Is there a setting on the Strato K that I should check for this? I don't know why any setting would have changed but I can check.
 
I had the same issue. Try setting the kscape to HDMI 2.0 and set the menu system to 4k 24hz. The 4k 60hz menu kept messing up my extreme.

Supposedly madvr can accept a 4k 60hz signal but every time I try it with my strato k I get that no signal screen.
 
lujan said:
It appears like it's only the 4:4:4 content. I tried to play the non-Cinematic HDR10 version and it will play just fine. Is there a setting on the Strato K that I should check for this? I don't know why any setting would have changed but I can check.
Click to expand...
On the Strato, change the output to 18 gbps, rather than the 40, or whatever the other option is.

If I recall right, there is a bug in the Strato K when dealing with HDMI 2.1 components (which your Core MK2 is). See if that fixes it.
 
Edub said:
I had the same issue. Try setting the kscape to HDMI 2.0 and set the menu system to 4k 24hz. The 4k 60hz menu kept messing up my extreme.

Supposedly madvr can accept a 4k 60hz signal but every time I try it with my strato k I get that no signal screen.
Click to expand...

DLCPhoto said:
On the Strato, change the output to 18 gbps, rather than the 40, or whatever the other option is.

If I recall right, there is a bug in the Strato K when dealing with HDMI 2.1 components (which your Core MK2 is). See if that fixes it.
Click to expand...
These are the current settings:

KSettings.jpg
 
lujan said:
These are the current settings:
Click to expand...
Yeah, so it looks like you've already done that. You might try changing the Preferred Depth to 4:2:2 if that's an option. And I forget what AVR you have, because sometimes HDMI Signal Format settings there can cause HDMI issues. So you might check those, and see if any changes there have any impact.

And there's always the HDMI cable interconnects that can have problems - make sure they're 2-3 meters, passive (rather than active or fiberoptic).

If none of this helps, and if KScape doesn't come back with anything, let me know and we can potentially look at this in real time.
 
lujan said:
I have been able to compare both DV and HDR10 Cinematic titles in the past. I'm going from Strato K to Trinnov audio processor and then to MadVR Envy Core to the Hisense TV.
Click to expand...
Just out of curiosity are you using the first generation Madvr Envy core or the MK2?
 
Edub said:
Those are definitely the correct settings. This might have been already asked but have you tried swapping out the HDMI cable? It’s stupid but maybe the chain doesn’t like that cable.
Click to expand...
Not yet, have been using it for a few months with no issues.
 
lujan said:
Not yet, have been using it for a few months with no issues.
Click to expand...
So this is a new problem, with HDR10 Cinematic playing fine for months? If so, that is odd. If you're confident no settings have changed, that might suggest a cable failure (or possibly their just needing to be removed and reinserted to make sure there's a solid connection).

You might also try madAssist. It's a new AI engine developed and trained by madVR for Envy specific matters. Like any AI, it's not inherently accurate or reliable, but I've found it to be better than your average AI on Envy questions.
 
Hate to troll but I think it has to be said.... I'm not envious...... :D:ROFLMAO:

I like watching these threads to watch people who have issues with the AV Gear and see the troubleshooting methods. Best of luck.
 
Edub said:
Actually one more thing to ask. Is the kscape menu setting turned on in the envy? That was another issue that caused the no signal on my screen. I had to turn it off.
Click to expand...
I'm not sure what you mean by "kscape menu setting"?
 
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