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LATEST UPDATE ON K

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Current situation has K slowly bringing back key people to start the process of supporting its customers. It's not my place to say more than that at the moment, and I believe there will be an official statement from K once this process is completed.

One other comment, I appreciate all of the kind words thrown in my direction, this has not been easy, BUT, i give any credit due here during this incredibly difficult and stressful process to K's CEO for his tireless dedication to this process, and his genuine caring for YOU, the customers, dealers and Reps, and his emotional attachment to his employees. I've personally been very impressed by what I've seen from Cheena Srinivasan during this difficult time.


Jim
 
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They are, but just fyi to everyone, don't expect K support to answer the phone directly for awhile, they will be very busy addressing any issues that developed within the past week and those that were pending before the short "recess." Best to use email until such time as Support can handle more direct communication.



Jim
 
Jim,

Fantastic news if things are progressing down the right path. As we discussed on the phone a few days ago, please keep me in the loop as needed and I am happy to provide support as we discussed. Thanks for all of your efforts on behalf of K and our group.

Rich
 
Really expected some type of news at this point? Bought and watched Civil War. Perfect. SJ
 
Sorry about the lack of updates guys, I've been traveling. K cannot provide any statement at the moment, mostly because they are still working through the process of restructuring the business and assessing their position on a daily basis, but also because of the litigious age we live in, legal advice has been to avoid statements until the process is complete.

The CEO has already stated to me during many conversations that he is very appreciative of the support K has received from all over the AV industry, but he is most appreciative of K's customers, dealers and Reps, you all are the motivation behind the hard work of bringing the company back "online." Thanks to you all for your dedication to K through the years, and particularly during this very difficult time. As I've said before, things look a little better each day......thanks for your patience!



Jim
 
Thanks Jim for keeping us all in the loop:)
I look at all of this as being a very positive sign of there future.
In the day and times that we are in now this is good news.
If this happened back in 2008 this would be a very different story.
I've been in the A/V world for over 27 years and I can count on one hand the amount of company's that have been able to try and make a come back.
So if anyone can I truly believe it's Kaleidescape!
They have my 110% support!!:)
 
Thanks again Jim and team at Kaleidescape. We really do appreciate your perseverance and although nothing in this world is guaranteed, these are encouraging signs.

It's a shame about how much we need to worry about the legal aspects, but that's the world we live in.

I hope you all won't mind my borrowing a phrase for my desire for Kaleidescape: live long and prosper ! :)
 
Does K plan on attending CEDIA? They are listed, but didn't know if that had changed... SJ
 
Jim, all.

We currently have three pending product orders sitting in the extranet, I know they are still working on things. Ironically three of my big system clients hit me up for more disc drives for their open slots even with the closing knowledge. I just want to let them know something. Thanks for the help.

RS
 
Rsalvo11 said:
Jim, all.

We currently have three pending product orders sitting in the extranet, I know they are still working on things. Ironically three of my big system clients hit me up for more disc drives for their open slots even with the closing knowledge. I just want to let them know something. Thanks for the help.

RS
Click to expand...


Orders should start processing very soon, apologies for the delays, but it took awhile to work out the details on inventory, new orders, etc.., and there was no one to complete the order processing beyond the extranet's automated order taking feature. They needed to have the order folks back to work to complete the payment side of the transaction and to release the order to the factory for shipping. That should all be starting up this week.

Your, and your client's patience are greatly appreciated.


Jim
 
Any word on the upgrade/grandfather program and when/if it may come back? I have 2 systems in waiting....
 
lushtech said:
Any word on the upgrade/grandfather program and when/if it may come back? I have 2 systems in waiting....
Click to expand...


Upgrades can still be processed but are limited to the Extranet only for processing purposes. What I mean by this is that some upgrades are simply clicking the upgrade promo, selecting the system name, then selecting the component to be upgraded, then following the normal procedure to finish the order. If that's all you need, then that process is currently working, just use the Extranet. If however you require some "special" handling, or permission for something out of the norm, then you have to wait a short while longer until the person that handles those issues is able to answer phones. (Basically, if your order can be done without a human, you're fine now, but if you need special assistance from someone in order processing, then that is currently not available, but is being worked to get that back up as soon as possible.)

Transferring the Grandfathered status to an upgrade component is done by K Support, so that is still available once the old unit has been returned to K, but it does require contact with a K Support person to get that done. Currently, it should be requested by email, just provide the Serial No. of the Grandfathered unit, and the Serial No. of the new unit (once you have it), and also the RMA number for the return of the old unit, that should be enough to make the change.



Jim
 
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