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LATEST UPDATE ON K

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It's a two-server Premiere system with two vaults and two other players. It just came up properly on its own a few minutes ago (I just checked it when your message came in)...I have no idea what might have happened, since the message was completely vague... :(
 
Assuming that you rebooted the whole system, it might have been related the players being up before the servers finished booting up. It really shouldn't give an error like that in that situation but given the circumstances I wouldn't worry about it.
 
K is back up and running. There was actually a component part that failed and a replacement had to be configured, that took awhile but all is back to normal.

K apologized for the downtime, and is taking steps on their end to reduce the possiblity of similar outages in the future (I say reduce, because it's not possible to eliminate these kinds of occurances given the processes involved).

Thanks for everyone's patience!


Jim
 
Thanks Mike, sorry to jump in with news, figured you'd be busy.:p



Jim
 
Absolutely no apology necessary. Thanks for getting the update up pronto!
 
In the interest of insuring the information I post is accurate, I want to clarify that yesterday's outage at K was at first believed to be "external to K," so that is what I posted. When the actual cause was determined it turned out to be a failed part at the Datacenter. That part was replaced, but also had to be configured and that process was time consuming. K learned from this incident and has taken steps to reduce the possibility of this occurring again in the future. My apology for the miscommunication on my part. Owners should have received the following from K early today:

Dear Kaleidescape Customer:

Friday morning, we sent an email featuring the new 4K HDR collection on the Kaleidescape Movie Store. Around the same time, there was an outage at our datacenter that blocked all Internet traffic to the Movie Store.

If you tried to view the Movie Store during the outage, we apologize for the inconvenience. We want to let you know that the problem has been resolved, and the Movie Store is fully accessible once again. We apologize for any inconvenience.

We look forward to bringing you more of your favorite films in the best possible quality.

Sincerely,
The Kaleidescape Team



Jim
 
Mike, a bit of additional weirdness regarding the error. Over the weekend, a few CDs (I only imported a very few into the Kaleidescape - just movie soundtracks that came with movies) on the Home screen turned into "?" entries. Clicking those opened a window with the same error.

Thinking it might be because one of the two servers is full, I went through the process of freeing up a little space so the catalog can be reliably downloaded.

But, after bringing everything up again, while the "?" entries on the Home screen are gone, four previously identified CDs are now "Unknown".

Has something happened to the data provider that previously identified these items?
 
dnanian said:
Mike, a bit of additional weirdness regarding the error. Over the weekend, a few CDs (I only imported a very few into the Kaleidescape - just movie soundtracks that came with movies) on the Home screen turned into "?" entries. Clicking those opened a window with the same error.
Click to expand...



I have the same issue.


Mike
 
Can we please close this thread now that K is back on their feet? The thread seems to have become the catch-all for everything now.
 
Agreed.
Closed.




Jim
 
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