DIY fixing issues with hardware and D2D

[Vodder]

Been meaning to post this for a while about my DIY adventures, D2D fun plus some input from support; seems a few other folk would have benefited from it so here it is, hopefully this helps someone & saves a few $$$ - which you can then spend in the store

The hardware comments are all OOW btw, I would not advocate taking your kit apart that is in warranty...

All the manuals and guides are here: https://support.kaleidescape.com/WS_DocumentTab

DV700/M700

• DVD/BR cleaning discs do not seem to do much - least not like they do with the other players. However, they can't do any harm.
• There is minimal leeway or tolerance in lining up the external slot with the rollers and the external casing. If the discs won't eject cleanly then either the rollers need cleaning and/or the alignment is out. Taking the front panel off and re-positioning usually does the job.
  • A credit card can help give a disc a gentle nudge if it's stuck part of the way through the rollers
  • Rollers should be "paper white"
• Cleaning or removing discs from the carousel is also possible but not a simple effort. I would assume replacing the BR drive is also possible although I have not tried this

https://support.kaleidescape.com/article/M700-and-DV700-Roller-Cleaning-Procedure

https://support.kaleidescape.com/article/Disc-Vault-Disc-Removal-Procedure

• The original optical drive for playback is a Sony Optiarc 5640h
• Vaults attached to Encore are limited to 2 unless a Terra is in the mix
• BR Discs will play direct from the Vault in an Encore system
• BR Discs MUST be imported to play in the Premier system
  • I was rather "upset" when I first found this out but I, hand on heart, think the experience of the vaults with a Premier server brings the disc eco-system on par with the digital store version. No lag, instant playback, no "difficulty reading disc" messages etc. For those with large disc collections, I certainly recommend it
• BR Discs will play direct from the vault in a Premier system whilst "awaiting import" - if previously only catalogued via a M500
• For some reason I have had 2 BRs that show "catalog complete" and thus play direct from the Vault, I do not know why... anyone?
• DVDs act per the DVD CSS rules/ruling

Discs not playing, not detected or detected incorrectly

• DVD/BR cleaning discs (& fluid) have worked on 3 drives for me

Fellowes Blu Ray Lens Cleaner: Amazon.co.uk: Office Products

Great prices on your favourite Office brands plus free delivery and returns on eligible orders.

www.amazon.co.uk

2in1 Laser Lens Cleaner Disc Cleaning Pad Fluid Kit Ps3 Xbox One/360 Blu Ray DVD CD Player Removes Dust Fingerprints : Amazon.co.uk: Software

Buy 2in1 Laser Lens Cleaner Disc Cleaning Pad Fluid Kit Ps3 Xbox One/360 Blu Ray DVD CD Player Removes Dust Fingerprints at a low price from the Amazon Software store.

www.amazon.co.uk

• Clean your discs! Properly! I have noted through 2000 discs that even a misplaced finger mark or smudge can stop it being read correctly
• There is a LOT of grime from 2000 discs!
• If an optical drive says it isn't a BR and/or DVD, try a different type of disc - one of my opticals would read BRs but not DVDs...
• If a disc gets "stuck" and is in the drive but the unit says the drive is empty, a hard reset will usually free the disc (keep trying, it works eventually)
  • If this still continues on the M500, remove the front bezel and manually press the eject button on the optical drive
• If a disc isn't recognized at all "no details available for this item", clean the disc and/or try a different optical drive. I found one of my M700s was better with some discs than the other one
  • I still have the "no details available for this item" issue on a few discs - this means it won't even play, let alone catalog or import. If anyone has any knowledge on how to fix / get around this that would be great?
    • M500 reports "no details available for this item"
    • M700 reports "DVD cannot be imported"

https://support.kaleidescape.com/WS_SearchPage?SearchValue=css

• Try and try again - really this shouldn't work but sadly it does
• If you get just the "disc name" and no info, then add the UPC and the correct title and within 7 days, generally the library will update. UPC's are on the back of the disc case or can usually be found here:

UPC Lookup Database with API access over 311 Million Unique UPC numbers

UPCitemdb is a UPC database where you can validate or lookup UPC along with product information. We now provide UPC lookup API

www.upcitemdb.com

• Some discs may be recognised in one region but may not translate to other regions (for store D2D). Different studios sometimes have release rights for the same title but in different territories. It seems to be rare but it does happen, which may mean your region A disc doesn't show up in your digital offers in region B for example
• A BR may be detected as a BR, include the BR cover art yet appear in the list and description as a DVD - if this happens contact loan@kaleidescape.com and they will try and remedy (could be the difference between the correct digital offer or one at all!)
• If you find a disc is detected as a different title, contact loan@kaleidescape.com and they will correct it
• If a disc takes a long time to import and I mean hours, even if it doesn’t fail itself, do not assume it copied ok. I’ve had discs that have taken 4-13 hours to import and report success. On playback though, the file usually is missing the latter parts.

M300

Boy these things get hot... seems to be the same board as the M500 but with the DC power connection. The unit I have as a faulty HDMI port which I was going to replace with a new socket but frankly I haven't had the time or space to get soldering. It "looks" like the same socket as found on all the other M-class and prior devices. If anyone has any experience of this please let me know. In the meantime, this component to HDMI works well. Analog output is limited on DVD's but it's good enough - assuming it's not your main screen!

https://www.amazon.co.uk/gp/product/B07TXC6BP7/ref=ppx_yo_dt_b_search_asin_title?ie=UTF8&psc=1



M500

• PSU is an LFVLT80. The BR drive is a LG UH10LS20 - this is the OEM version.
• The retail version is LG CH10LS20. These were circa 2010. eBay is your friend here and popping them in works grand.
• Better than that, I tried one of the latest greatest, an LG WH14NS40 and this works perfectly. I would bet that any consumer SATA drive is likely to work
• UHD - This can be flashed to firmware 1.02 - which supports UHD. However, sadly but unsurprisingly kOS will report "not a Blu-Ray or DVD"
  • UHD drive "guide" https://www.makemkv.com/forum/viewtopic.php?f=16&t=19634
  • "UHD friendly" firmware details https://www.makemkv.com/forum/viewtopic.php?f=16&t=18933
  • UHD and BR playback with libaccs & libbdplus for Windows, Linux, macOS (gets VLC working ) https://forum.doom9.org/showthread.php?t=176924
• 3D - this does not work, period. This is a kOS limitation and from my comms is not going to be changed, ever :-(
• The benefit of using a newer optical drive is that discs that refused to complete import in the older drives or the vaults appear to work fine in the newer drive. There is certainly more tolerance of scratches and marks.

Yep, it's upside down but it stays that way regardless what I do to try and flip it!



Kplayer 5000
Different PSU to the Kplayer 6000. DVD drive, I was going to put a BR player to see what happens but I'm starting to think kOS is a little more "locked down" in that regard so to speak



Kplayer 6000
Same LFVLT80-4000 PSU as the M500. Again, same idea with BR player but have not tried - will update this if I do. Would require IDE to SATA adapter




1U PSU
Ongoing thread/discussion is here

1U power supply replacement (maybe)

I am trying to fit this power supply inside the 1U: https://www.fspgroupusa.com/ecommerce/retail-products/flexguru-250w.html It is closest thing to a drop in power supply for the 1U that I have found but will require a little bit of modification. Mainly and critically the power input has to...

www.kscapeowners.com

KServer 3000 PSU
https://www.kscapeowners.com/XF/threads/broken-3u-server.2322/post-35387/

KServer 5000 PSU

https://www.kscapeowners.com/XF/threads/purchase-a-power-supply-for-kserver-5000.3448/post-35386

KS120 PSU
Thread is here

K120 Power Supply Replacement

The K120 power supply replacement referenced below is a 300W power supply (versus 190) that at least one person claims will work in the K120. Only one connector needs to be adapted (according to him, the one that has 3 voltages and ground going to the HDD backplane). SilverStone...

www.kscapeowners.com

I also came across this thread only yesterday that mentions K120 PSU and a company that will repair them (no idea if they are still active)

NEWS: - New Policy Regarding Older Components

I (all dealers) received an email notice from K late yesterday. There are additional admin details directed at dealers regarding a new upgrade program for those interested in moving to better components, and getting back under warranty, but the important part for owners is printed below...

www.kscapeowners.com

HDMI Extender / HDCP bypass

This HDMI extender works awesome, either direct or over LAN - HD only tested, I didn't try it with my Encore kit. It uses LENKENG LKV373v3 chipset. This chap has done a lot of work on getting the RTP stream from it - I haven't quite managed to get this working via VLC yet - anyone who can help please shout (I seem to get different responses from VLC Windows, VLC macOS and VLC iOS!!)

HDMI Extender,100M HDMI Sender and Receiver over: Amazon.co.uk: Electronics

Free delivery and returns on eligible orders. Buy HDMI Extender, 100M HDMI Sender and Receiver over Ethernet Network Routers/Switchers LAN RJ45 CAT5 CAT6-Single Source from 1080P Full HD STB, DVD, PS3 - w/DLP, LCD, LED, Supports TCP/IP by Ethernet at Amazon UK.

www.amazon.co.uk

New version of Lenkeng HDMI over IP extender – LKV373A (Update 6. sep 2019) | danman's blog

This splitter bypasses HDCP should you wish to do that...

HDMI Splitter 4K, Techole 2 Way HDMI Splitter 1 In 2: Amazon.co.uk: Electronics

Free delivery and returns on eligible orders. Buy HDMI Splitter 4K, Techole 2 Way HDMI Splitter 1 In 2 Out, Aluminum Powered HDMI Switch Ver 1.4 HDCP Bypass, Supports 4K@30Hz 1080P 3D for PS4 Xbox Sky Box Fire Stick, DVD Player HDTV Projector etc at Amazon UK.

www.amazon.co.uk

 

[AlienW]

The PSU repair company from the 'New Policy for Older Components' thread was called 'Siress'. They were bought out and are now called 'Tescom' (https://tescomusa.com/pages/power-supply-repair). They are pricey however, the minimum repair charge is $500.

 

[HCS]

Very useful posting for the longevity of the premier line . This should be a sticky post.

 

[Vodder]

Very useful posting for the longevity of the premier line . This should be a sticky post.

<Aww shucks> Thanks man, glad you found it useful

 

[cinelife]

Stuck.....

Jim

 

[Vodder]

I've made edits to update/clarify a couple of points (Vault playback; UHD; optical drive firmware).

 

[ccool96]

This info is super helpful.

Do you know what model Blu-ray drive is used in the 2nd Gen Cinema One?

I have a unit that won’t read Blu-ray Disc any longer. I would like to replace this drive with the correct model or even upgrade the disc drive to a more current model, since it sounds like you have found newer drives have an easier time identifying disc.

Thanks for any help you can provide.




Sent from my iPhone using Tapatalk Pro

 

[Vodder]

Glad you found it useful I don’t know about the C12G drive but I did replace an Alto one before , I’m trying to find the details for it. I’ve added the vault drive details above now too.

Based on what I found above for the other units, I suspect any “full size” SATA slot loading BR drive would work. If it’s OOW, you could take the lid off and have a look at the optical drive model number.

Other option is the service kit from K, I’d hazard a guess this likely is the same / works on C12G as the Altos

 

[ccool96]

Glad you found it useful [emoji4] I don’t know about the C12G drive but I did replace an Alto one before , I’m trying to find the details for it. I’ve added the vault drive details above now too.

Based on what I found above for the other units, I suspect any “full size” SATA slot loading BR drive would work. If it’s OOW, you could take the lid off and have a look at the optical drive model number.

Other option is the service kit from K, I’d hazard a guess this likely is the same / works on C12G as the Altos

I believe the loader between the Cinema One and Alto are suppose to be the same.

I opened the Cinema One and this is what I find. I was expecting something that looked a little more like an off the shelf computer drive.

Any thoughts? I don’t see anything when looking up this model #.

Sent from my iPhone using Tapatalk Pro

 

[sirgadget]

Don't know if this is the right place, or if it should be a separate post.

Long story short, i bought 2 used M300 from the same seller, except both of them have no LEDs light up and the Infrared receivers doesn't work, exactly the same on both players.
They're also both missing the warranty seal.

If it fair to assume someone disconnected a daughter board or something, and forgot replug it?

Any thoughts?

Also, of anyone has a disassembly guide for the M300, that would be great.

Thanks in advance

 

[Joe]

I have an older M700 and the blue LEDs don't light up anymore. That said, when the unit loses connectivity with the server, the amber lights show up just fine. I always figured the same LEDS were used but just displayed different colors. Is there a separate set of LEDs to handle normal operating mode (blue)? How can I repair the unit to show blue LEDs again?

 

[Kevin D]

Are you sure the front panel lights aren't set to off in the web configuration?

 

[Joe]

Yep, I'm sure. Actually, slight correction - I can see the blue lights in the dark, but they are very, very faint, even if set to the brightest setting on the web configuration page.

 

[cinelife]

Not sure if the pogo board is the problem, but if you haven't already done this, try cleaning the pins/contacts, and check their alignment to be sure they are connecting correctly.

Jim

 

[Joe]

"Pogo board" - interesting. Never heard of that. How should I clean them. Actually, is there some guide / manually that describes what / where they are and how to maintain them?

 

[cinelife]

Open the front bezel, the pins/connector are located on the lower right side. I've cleaned them with alcohol wipe before, and that can sometimes help, but frankly it's usually a contact issue, meaning the pins are not lining up with the door contact correctly. It's very easy to do, but it may not be the answer to your problem, as normally there are no lights working when the contacts don't align or are dirty. The pogo board is more complex to replace, but can be done by the end user, and the part may or may not be available from K, your dealer will have to check with Support. If it is, there are detailed instructions for replacing the board available from Support. However, before you do that, check with Support for their opinion to be sure the pogo board is the problem, it may be something else.

Jim

 

[xxgenericsnxx]

I have an older M700 and the blue LEDs don't light up anymore. That said, when the unit loses connectivity with the server, the amber lights show up just fine. I always figured the same LEDS were used but just displayed different colors. Is there a separate set of LEDs to handle normal operating mode (blue)? How can I repair the unit to show blue LEDs again?

Although I can't help you with the repair, K devices have a set of LEDs for the blue lights and a separate set for the amber ones.

 

[MikeKobb]

Actually, the M700/DV700 don't have the pogo setup. For the vaults, the LED board, the 2-line display, and the buttons are all mounted to the chassis, and the front bezel is just a lens/diffuser. (This is different from, say, the 3U server where the LEDs are inside the door, and so the pogo contacts come into play as the door is opened and closed.)

The vaults do use separate LEDs for blue and amber, rather than RGB LEDs. My software-guy-who-took-some-EE-courses guess would be that something in the circuitry for the blue bank has failed, but that component doesn't affect the amber bank.

 

[cinelife]

That's funny regarding the pogo board, I completely misread the question/component involved, and assumed the discussion was about a 3U Server! (My bad!) Thanks for clarifying Mike!

Jim

 

[Ksalno]

I have a DV700. It only has about 40 BluRay discs in it but I imported about 300 DVDs to a 1U Server when I first got the system. Recently I found that it will neither import new discs or eject existing discs. The tray rotates and the rollers spin but whatever the mechanism is that should push the disc into the pinch rollers to feed the drive or eject the disc isn't working. I've taken it apart and cleaned the rollers per the document but it didn't fix the problem. It may be a software problem, since anytime I do anything like eject one disc via software, it goes into a many hours loop where it verifies all 320 slots. I can see through the slots in the carousel what look to be mechanisms sitting on the base of the unit that have thin metal pieces that look like they could come up through the slots in the carousel to push the disc into the pinch rollers but these never move or engage. Any ideas on what to try next? By the way, if I manually push a disc into the drive, it is identified and cataloged properly but otherwise, it tells me I have 320 empty slots. Even once a disc is identified this way, I can not eject it from the unit.