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Movie Updates

Luke

Well-known member
◥ ◣ Kaleidescape, Inc.
Hey everyone -

As the sharp eyes have noted, recent ATMOS updates for 4K titles have come through on:
Ferdinand
Eddie the Eagle
Spies in Disguise

In queue:
Assassin's Creed
Hans Zimmer: Live in Prague
Ice Age: Collision Course
Stuber

Luke
 

todo

Well-known member
Anyone know the D2D price for the Hans Zimmer Upgrade? I cant find my HD Disc .... will hunt it down if it is a big price difference... this is a must have.
 

mootang

Well-known member
Unfortunately, I was a little too hasty in consolidating movies from my Strato, onto my Terra, from a sale of an Alto I had in the system that I erased all of my catalogued D2D movies! Didn’t realize it until I had the Alto unit boxed and dropped off at Fedex. Had held out hope that with this new year a MA agreement might alleviate that pain, and allow for me to recapture some of those movies, but chances of that appear to all be but gone in the wind.
 

steelman1991

Well-known member
Hey everyone -

As the sharp eyes have noted, recent ATMOS updates for 4K titles have come through on:
Ferdinand
Eddie the Eagle
Spies in Disguise

In queue:
Assassin's Creed
Hans Zimmer: Live in Prague
Ice Age: Collision Course
Stuber

Luke

Luke

Delighted at the upgrades, but any chance of one for us Saving Private Ryan fans.

A lack of HDR/Atmos version in Kaleidescape is one that perplexes me every time I get a notification of upgrades and it isn’t there .

Anything you can give us on that one?

Derek


Sent from my iPhone using Tapatalk
 

Ahmad78

Well-known member
Luke

Delighted at the upgrades, but any chance of one for us Saving Private Ryan fans.

A lack of HDR/Atmos version in Kaleidescape is one that perplexes me every time I get a notification of upgrades and it isn’t there .

Anything you can give us on that one?

Derek


Sent from my iPhone using Tapatalk

+1 that’s awaited title that I am looking for what a masterpiece it deserve to be in HDR and Atmos


Sent from my iPhone using Tapatalk
 

Luke

Well-known member
◥ ◣ Kaleidescape, Inc.
Luke

Delighted at the upgrades, but any chance of one for us Saving Private Ryan fans.

A lack of HDR/Atmos version in Kaleidescape is one that perplexes me every time I get a notification of upgrades and it isn’t there .

Anything you can give us on that one?

Derek


Sent from my iPhone using Tapatalk
@steelman1991 @Ahmad78
Unfortunately no update on that title at this time, but as soon as we can make that film available in 4k we will.
 

Kostas

Well-known member
⭐️⭐️PATRON⭐️⭐️
Another Atmos update:
 

Drhemi

Well-known member
⭐️ Premium ⭐️
Sorry about that. We have known issue in the current version of kOS that the last download in the queue doesn't receive a playback authorization if the system is in idle or standby mode. And the mechanism that removes the old version of the movie you are updating waits until it gets confirmation that the new version has downloaded and is authorized. Thus, the update doesn't get marked as "Completed" until a) the system is taken out of standby mode by user activity; or b) another download is started.

We have fixed this in the next version of kOS. In the meantime, you can work around it by doing one of the two activities I mention above: take your system out of standby or queue another download.

You were looking for an excuse to sit down and watch another movie anyway, right? :)
I have been having repeated problems with downloads not completing and the history on the Terra showing "awaiting playback authorization." The only way I resolved the issue was by deleting the title from the server, waiting for the Store to recognize that the title was no longer downloaded, and then re-downloading the title. This worked until this weekend. Yesterday I saw that the Store download page shows the title as downloaded and completed, but the Terra history page showing that some titles still needed playback authorization. This did not occur on every download. It was intermittent and this really puzzles me. My system upgraded to kOS 10.9.0-21934 on January 15. The problem has only ever occurred since this update.

I plan on contacting K support tomorrow for further advice.

Wayne

Screen Shot 2021-02-07 at 8.48.48 AM.pngScreen Shot 2021-02-07 at 8.49.58 AM.png
 
Last edited:

dlittle

Well-known member
A suggestion to Kaleidescape regarding movie updates and saved scenes:

First, I’d like to make it clear that I love the movie update feature that Kaleidescape is now offering. It is so nice now to get an automatic notice for improved versions available!

The only consternation I have is that the update destroys any custom made scenes. I understand there may be no technical way around this issue, as the new update may have different timestamps.

The suggestion I would like to offer is the ability to view timestamps for the beginning and end point of my saved scenes. Although these timestamps may be different for the updated version of the movie, they would at least give an approximation to make it easier to recreate.

On that note, it would be nice when creating new scenes, that there be an option to manually enter the timestamps for start and end.

Just a suggestion,
Dave Little
 

MikeKobb

Well-known member
◥ ◣ Kaleidescape, Inc.
We've already touched base with Wayne directly, but for others who may be interested - the problem Wayne describes is a bug that affects only a couple of systems with very large libraries. (Long story short, something is timing out during the playback authorization process on these systems.) There is a fix coming shortly for those affected. Our apologies for the trouble!
 

JohnJ

Moderator
Moderator
⭐️⭐️PATRON⭐️⭐️
A suggestion to Kaleidescape regarding movie updates and saved scenes:

First, I’d like to make it clear that I love the movie update feature that Kaleidescape is now offering. It is so nice now to get an automatic notice for improved versions available!

The only consternation I have is that the update destroys any custom made scenes. I understand there may be no technical way around this issue, as the new update may have different timestamps.

The suggestion I would like to offer is the ability to view timestamps for the beginning and end point of my saved scenes. Although these timestamps may be different for the updated version of the movie, they would at least give an approximation to make it easier to recreate.

On that note, it would be nice when creating new scenes, that there be an option to manually enter the timestamps for start and end.

Just a suggestion,
Dave Little
Yes, this is my issue with the updates as well. My control system gives me timestamps but to get them I have to actually play each custom scene and note the start and stop times. It would be nice if there were a easier way to get these.

So far, all the timestamps have been identical for the old and updated versions.

John
 

Drhemi

Well-known member
⭐️ Premium ⭐️
As always, Mike Kobb, John Greene, James Kleist and all the technical and support group at Kaleidescape have responded immediately to my concerns and those of several others and are addressing the issue as this is typed. A fix is due shortly, and I have a work-around for any downloads in the meantime. I wish all companies could be even half this responsive. Thanks, everyone!

Wayne
 

Kostas

Well-known member
⭐️⭐️PATRON⭐️⭐️
Updated with Atmos from Fox
 

Kostas

Well-known member
⭐️⭐️PATRON⭐️⭐️
Updated with Atmos:
 

J.Green

Well-known member
◥ ◣ Kaleidescape, Inc.
We've already touched base with Wayne directly, but for others who may be interested - the problem Wayne describes is a bug that affects only a couple of systems with very large libraries. (Long story short, something is timing out during the playback authorization process on these systems.) There is a fix coming shortly for those affected. Our apologies for the trouble!
The fix for this issue is included in kOS 10.9.1-22013 which began rolling out to production earlier this week.
 

Kostas

Well-known member
⭐️⭐️PATRON⭐️⭐️
Excellent on “Hans Zimmer: Live in Prague”! Looking forward to the HDR version with the excellent Atmos soundtrack!

John
Here it is!
 
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