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m500 no longer reading DVDs

josh

josh

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I have two M500 players in a grandfathered system. Each happens to be paired in co-star setup to a strato, though i doubt that's relevant.

Seems the internal disc player is failing or dead on both of these units. No matter what DVD or Blu-ray I put in, it spins for bit with some flashing blue lights, then kicks it out and says that the disc wasn't a blu-ray or DVD. Tried like a dozen known-good discs, including some never before played or used... same thing each time, on each of these M500s.

Is this a known problem with older M500s? Is there a way to cheaply replace the optical drive in these units to get them functioning again?

Thanks for any help,
 
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Try a new optical drive with sata connectors. You should be able to find lightly used one for around the same price as the lens cleaner disc ;)
 
Substance said:
Try a new optical drive with sata connectors. You should be able to find lightly used one for around the same price as the lens cleaner disc ;)
Click to expand...
you can put any SATA optical drive in this?
 

DIY fixing issues with hardware and D2D

Been meaning to post this for a while about my DIY adventures, D2D fun plus some input from support; seems a few other folk would have benefited from it so here it is, hopefully this helps someone & saves a few $$$ - which you can then spend in the store :) The hardware comments are all OOW...
www.kscapeowners.com www.kscapeowners.com

try the one listed here
 
ha, oops... it was such a useful thread that Jim already "stuck" it to the top of this forum, and i didn't even see it. had everything i needed. Thanks @Vodder! and @Substance who resisted the temptation to call me a dummy for not even finding the #1 post that answered my question on my own forum! :)
 
josh said:
ha, oops... it was such a useful thread that Jim already "stuck" it to the top of this forum, and i didn't even see it. had everything i needed. Thanks @Vodder! and @Substance who resisted the temptation to call me a dummy for not even finding the #1 post that answered my question on my own forum! :)
Click to expand...
No man, don’t feel that way. There is a vast amount of knowledge in this forum. You can’t possibly know or remember it all. Let us know how your disc optics cleaning and/or disc drive surgery goes;)
 
$9 optical drive cleaner, as recommended, eventually fixed the problem. Ran the headcleaning cycle like 5 times, then the discs were able to be read. Still seems fragile/iffy, but at least i was able to get this set of 3 discs loaded. Thanks!
 
Any hints on how to get an Alto to read a cleaner disk instead of trying to catalog it?

“the inserted disc is not a DVD or a Blu-ray Disc.” :)
 
I pressed the “import” button with the disc in the tray. It spun in there for over an hour before rejecting it, like normal, with the fading in-and-out blue lights. Did that 3 times. Problem fixed.
 
josh said:
I pressed the “import” button with the disc in the tray. It spun in there for over an hour before rejecting it, like normal, with the fading in-and-out blue lights. Did that 3 times. Problem fixed.
Click to expand...
Perhaps it’s a limitation of the slot-loader, but the only thing it will let me do is eject.

EAE317FC-4A91-4D2F-B8B7-10E16DAC951C.jpeg
 
Altos wouldn't have an import option, which means cataloging is most they would be willing to do, so it will likely take more cycles to have the same effect.
 
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