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4K Cinematic Upgrades - NOT free?

SimonSays

SimonSays

Well-known member
Joined
Jul 8, 2022
Messages
346
Location
Irvine, CA
When logging on to the movie store today, I got a popup about new upgrade offers, including "The Martian", which I've owned for a few years... It was my understanding that the 4K Cinematic updates would be free, but now I'm getting a bunch of "upgrades" under digital offers which are payable? So, is 4K Cinematic FREE or PAYABLE?

Screenshot 2026-06-18 at 09.44.02.png
 
You own The Martain but you don't own that particular edition of The Martian. If you click the "Other Editions" button on the side bar, and select the alternate edition on the flyout panel, you'll see the edition that you own.
 
J.Green said:
You own The Martain but you don't own that particular edition of The Martian. If you click the "Other Editions" button on the side bar, and select the alternate edition on the flyout panel, you'll see the edition that you own.
Click to expand...
I own both the "regular" 4K version, as well as the Extended Edition (HD only still). See the bottom of my screenshot
 
Screenshot 2026-06-18 at 09.55.41.png
There are only 2 versions of The Martian that pop up when searching... And I own both... But still getting the upgrade pricing? Seems like a bug
 
Maybe. But click the Download link in the detail sheet. You should be able to download the 4K Cinematic version.
 
Odd.
Either PM me your server serial number or contact our support team. You seem to have some phantom version of The Martian that I can't account for.
Also, what detail sheet do you get if you choose the "Other Editions" menu item and select whatever edition is listed on the flyout? Does that just take you to the Extended Edition (that's HD only)?
 
Last edited:
J.Green said:
Odd.
Either PM me your server serial number or contact our support team. You seem to have some phantom version of The Martian that I can't account for.
Also, what detail sheet do you get if you choose the "Other Editions" menu item and select whatever edition is listed on the flyout? Does that just take you to the Extended Edition (that's HD only)?
Click to expand...
Sent you a PM.
Yes, the flyout just shows the Extended edition
 
Um, no one owns a Strato K yet so no one can download the 4K Cinematic versions, right @J.Green ?
 
LoveCinema said:
Um, no one owns a Strato K yet so no one can download the 4K Cinematic versions, right @J.Green ?
Click to expand...
There are Strato K's out in the wild already.
You can certainly download 4K Cinematic titles if you so choose. You won't be able to play them but you can definitely download them.

You'll have to wade your way through warnings though:
1781808095153.png
and:
1781808120276.png
and even:
1781808140157.png
 
I do not have a Strato K, but HDMI 2.0 has the bandwidth to play 4K Cinematic 4:4:4 movies. According to Gemini AI. But I cannot download the cinematic movies. Is this a software issue?
 
Going back to my question/comment Jim replied to: I do not have a Strato K, but HDMI 2.0 has the bandwidth to play 4K Cinematic 4:4:4 movies. According to Gemini AI. But I cannot download the cinematic movies. Is this a software issue?

My question was, is this is software issue, answer yes.

My thoughts: All non-Strato K players are HDMI 2.0 require a software update to play 4K Cinematic movies.

So, why not develop & implement the software update before releasing 4K Cinematic movie options? There are zero 8K movies available and the K system is supposed to be a 4K movie player but now it has limitations imposed by K.

The new Strato K aims at new entrants into the KScape ecosystem but has alienated all current users.
 
I thought that all Strato players except C were HDMI 2.1? Would be great if a few could play as storing multiple movie files for a title eats up storage.
 
C17aggie said:
Going back to my question/comment Jim replied to: I do not have a Strato K, but HDMI 2.0 has the bandwidth to play 4K Cinematic 4:4:4 movies. According to Gemini AI. But I cannot download the cinematic movies. Is this a software issue?

My question was, is this is software issue, answer yes.
Click to expand...

You should be able to download the Cinematic content, BUT, it will not be playable until you add a K player.

Don't be fooled by not seeing the Cinematic badge when you select Download, continue and select "Change," you can then select the Cinematic version and it WILL download, but you'll get the "cannot play" message just to be sure you understand your current equipment is not playback capable.

Jim
 
SJHT said:
I thought that all Strato players except C were HDMI 2.1? Would be great if a few could play as storing multiple movie files for a title eats up storage.
Click to expand...
The Strato C is not 2.1, the others are. The C has the most units in the Kscspe empire.
 
cinelife said:
Deleted, incorrect info.
Click to expand...
cinelife said:
Deleted, incorrect info.
Click to expand...
Let me nip this in the bud right now.

Strato K is the only Strato that can play 4K Cinematic titles. Strato V, Strato E, Strato C, and Strato cannot play 4K Cinematic titles nor is there a software upgrade path that would enable that ability. They do not have the horsepower necessary to play those higher-bitrate files.

Future Strato players would almost certainly have the ability to play 4K Cinematic titles.

As for the inability to download 4K Cinematic titles, you can only queue a 4K Cinematic title to download to a Strato K (in standalone mode) or a Terra-class server. It cannot be downloaded to a Strato with storage (i.e. Strato V/E in standalone mode, or a Strato/Strato S).
 
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