I am a UK customer and have been an enthusiastic support of the Kaleidescape system which I have had now for nearly 7 years (with some upgrading along the way). I have just over 2500 movies on my system, a mix of DVDs and Blu-rays. I noticed that shortly after the store was launched in the UK, my ability to upgrade movies from DVD to HD (at about ?6 per film) just about disappeared from around 90 movies now down to 2 (all others others I can upgrade but only at a full price). I managed to upgrade about half a dozen before this occurred, as I was upgrading as I was re-watching them. I have also noticed that shortly after the HD disc free option (at ?1.99) was launched, this also then disappeared. I was in the US over Christmas and was interested to see what would happen if I logged into the movie store from there. I found that I then had the option to potentially upgrade just under 300 movies to HD and around 150 to go disc free (at $5.99 and $1.99, respectively). Unfortunately, I could not actually buy anything as I am not a US-based customer, but it did show me what wold be available to me if I were. What is the basis for this the discrimination (leaving aside the cost differential)? Does anyone know? I would be interested in your thoughts as fellow Kaleidescape enthusiasts! Thanks!