I’ve had my Kaleidescape system for about 5 years and it’s run without incident until recently. Several months ago I noticed the disc vault was displaying the following error message: “One disc must be ejected. Press OK to begin.” I did so and tried to reload the disc to no avail. I then took the disc to my computer and it appeared to be unrecognizable or “blank”. Thinking this was a one off, and not being a movie I really even cared for, I didn’t think much of it until about a week later when the same thing happened. Now I’m losing about disc per week and am down well over a dozen movies! What’s happening? The store that installed my system thought it could be a dirty head but how does that explain the erasing of my discs? Anyone ever heard of this issue? Please help!
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Vault ejecting and erasing discs
- Thread starter Derek20
- Start date
cinelife
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I doubt it's "erasing" the disc, but it may be unreadable for a different reason (layer separation, etc.). Shouldn't happen, but does. I always wondered if storing discs in a vault versus in their original case affects longevity. There is certainly more ambient heat in a vault stored situation versus a case, but not sure that's the cause. One thing for sure is that not all discs are manufactured to the same standard, this is evident by examining discs you've had in storage for a long time. I've seen "bubbles" between layers, peeling of edges on a few, significant discoloration, etc.. Again, not sure this affects the ability to read the disc, but seems logical to me.
The Vault occasionally runs an "inventory" check of discs to insure they are still in the Vault. It does not check all discs during inventory, but those it does check obviously need to be readable, or you will get that message. Most of us with Vaults have received that message at some point, many of us multiple times. I've already had to remove a couple dozen discs over the last few years, and had a day that I lost 3 movies from the same Vault. I could get all of them to play in a separate player except one, and that was unrecognizable to any of my optical drive base Players. Unfortunately, you'll get little help from K on this subject, there apparently isn't anything they can do (I base that on asking many times in the past, but there is no good answer). So, we have no choice but to tolerate the problem because of the disc storage requirement for BR content. If the movie is important to you, try another copy (preferably new).
Jim
The Vault occasionally runs an "inventory" check of discs to insure they are still in the Vault. It does not check all discs during inventory, but those it does check obviously need to be readable, or you will get that message. Most of us with Vaults have received that message at some point, many of us multiple times. I've already had to remove a couple dozen discs over the last few years, and had a day that I lost 3 movies from the same Vault. I could get all of them to play in a separate player except one, and that was unrecognizable to any of my optical drive base Players. Unfortunately, you'll get little help from K on this subject, there apparently isn't anything they can do (I base that on asking many times in the past, but there is no good answer). So, we have no choice but to tolerate the problem because of the disc storage requirement for BR content. If the movie is important to you, try another copy (preferably new).
Jim
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Was it a Criterion disc by any chance? I have had this happen as well and there is a known problem with certain of their (mostly older) discs. I believe there is an exchange program set up for those affected, but I do not have any details at this time.
Wayne
Wayne
I have had three discs go bad on me that I don't have an easy solution for. One was Teen Wolf, which is available in the Kscape store, but there is no disc to digital version so I would have to pay full price for it. the other two are more annoying - one is a disc from a season of Mad Men so I would need to buy a new full season. the last one is a disc from Battlestar Galactica and it was from the complete collection. I also had a fourth disc with this problem but I was able to just do a disc to digital conversion for a few bucks to circumvent the problem.
Thanks to all for you comments. It's clear to me now that the word "erase" was a poor choice on my part. I have since verified that the discs are indeed readable on another player I have. So the discs are not, I reiterate, being "erased." However, the issue with my Kaleidescape disc vault remains. I have tried to reload the discs into the vault, and, for some reason, the vault cannot read them anymore. I've tried erasing the movies from my Kaleidescape system and reloading from "scratch" to no avail, too. The, for good measure, I tried loading another disc that wasn't ever in my system, and it won't read it. Each time, the system tries to process the disc, but ends up asking me to eject it, saying the disc is "unreadable: either inverted or dirty?" The disc is neither. Since the problem is not with the disc, I'm assuming there's a problem with my vault? Any ideas?
It sounds like the disc drive in the vault may be failing or has failed. It is not an uncommon issue especially in aging vaults. If it is under warranty, it may be covered. If not, they used to sell replacement drives. Hopefully they still do. It is not a difficult install and the instructions are very good. I would contact your dealer or Kaleidescape Support for more help in diagnosis to find the best remedy.
Wayne
Wayne
cinelife
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If it isn't a problem with the discs, then likely the hardware, and as Wayne noted the next likely cause is a bad BR drive. Replacements ARE available from K if you decide to give that a try. Most that have encountered this issue have found the service kit fixed the problem, but you cannot return the BR drive after installation. If you decide to order one, you would order the service kit for Vaults: SVC-KIT-0080, ($400 from K)).
Jim
Jim