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Ultraviolet library linking issues

M

maximus

Active member
Although I touched on this in another thread where people were experiencing lags in UV library titles not appearing in the Kaleidescape Library, I feel the response I received from K's tech support team warrants a new thread. I've had two titles recently that have not appeared in my library. The first was Justice League and the latest Jumanji movie.

Some forum members had suggested unlinking and relinking a UV library would fix the problem. When I did this, I was unable to relink my library and got a message stating "You have exceeded the number of different Kaleidescape accounts you can link to your UltraViolet Library. If you need help, please contact customer support."

When I contacted support with the issue, I received the following response:

"Thank you for your Inquiry.

We did get notification of a policy change from UV where they are now enforcing some account linking restrictions that they didn't previously. There is a code change that we need to make on our end to correct this.

As a result, the linking is temporarily broken while we make the necessary changes to be compatible with the changes that UV made. We hope to have this done within 1-2 weeks."

They are aware of the issue, but I wanted everyone to know in case they were experiencing the same issue or were about to unlink their library for the same reasons I did.
 
Thanks for posting Max!



Jim
 
I purchased a unit 10 days ago and from the moment of setup have been having the issue of linking to UV. I was told by support that the update that was pushed through last Friday would have fixed the issues with the store. However, still no luck with linking. Is there anyone else that is having this problem?
 
It’s still an issue. I was contacted by tech support Friday with the same info and was told it was resolved. No such luck. Waiting on a follow-up since I let them know.
 
While not exactly the same, the UV system is quirky right now. I noticed other (FandangoNOW and Vudu) UV retailers are changing over to Keychest (Moives Anywhere).

Further, my UV purchases are showing up on the my UV library but are being ported over to every other UV compatible service.

Can some one share some transparency on this policy change?

Thanks
 
o0OBillO0o said:
While not exactly the same, the UV system is quirky right now. I noticed other (FandangoNOW and Vudu) UV retailers are changing over to Keychest (Moives Anywhere).

Further, my UV purchases are showing up on the my UV library but are being ported over to every other UV compatible service.

Can some one share some transparency on this policy change?

Thanks
Click to expand...

Vudu are still carrying UV titles - they have been offering both since the introduction of MA.

Maybe I'm missing something here Bill, but isn't that exactly what is supposed to happen with UV? - referring to your second sentence. Or did you mean to say "aren't being ported......"?
 
steelman1991 said:
Vudu are still carrying UV titles - they have been offering both since the introduction of MA.

Maybe I'm missing something here Bill, but isn't that exactly what is supposed to happen with UV? - referring to your second sentence. Or did you mean to say "aren't being ported......"?
Click to expand...

Nope I meant that. I bought 12 Strong and it didn’t show up on the UV Library (locker)site but it appeared on Vudu and FandangoNow.

What should happen is the purchase appears on K, in my UV library and then in Vudu et al. Not leaving out the UV Library website.

I waited a bit this time and my UV locker jumped 39 movies- just believe me it’s quirky.
 
I am acutely aware of how it should work, but that's not what you said in your original post. How you described what is happening, is exactly how it should work (appearing in MyUV and porting to other UV compatible services).

Anyway definitely something funky going on, because that title (12 Strong) isn't being offered in UV on FandangoNow - only MA - hmmmm!!!
 
steelman1991 said:
I am acutely aware of how it should work, but that's not what you said in your original post. How you described what is happening, is exactly how it should work (appearing in MyUV and porting to other UV compatible services).

Anyway definitely something funky going on, because that title (12 Strong) isn't being offered in UV on FandangoNow - only MA - hmmmm!!!
Click to expand...

ha- so much for proof reading- my bad. “Aren’t”
 
More things to suggest how UV is diminishing and MA is the future. Really hope K is working hard and getting traction with MA.
 
So found this out.. Movies Anywhere movie transfers work a little differently than UltraViolet or Disney Movies Anywhere did previously. Any UltraViolet and Movies Anywhere compatible titles obtained directly from Vudu will export to both linked services. Imported content from UltraViolet will also export to Movies Anywhere as long as all services remain linked and the title is Movies Anywhere compatible; however, titles importing to Vudu from Movies Anywhere will not export to UltraViolet, even if it is an UltraViolet compatible title.
Hopefully this sheds some light on how movie transfers work
 
Yeah that is how they have worked from the beginning when Movies Anywhere launched, you need to purchase directly or redeem a code in vud to get ultraviolet and Movies Anywhere rights, it work for all the main studios except Disney, Fox and Universal as they have went to Movies Anywhere exclusively...
 
MAttHEATLifer said:
Yeah that is how they have worked from the beginning when Movies Anywhere launched, you need to purchase directly or redeem a code in vud to get ultraviolet and Movies Anywhere rights, it work for all the main studios except Disney, Fox and Universal as they have went to Movies Anywhere exclusively...
Click to expand...

I had an iTunes account and I bought a bunch of movies through Apple (before the Strato). When I linked my iTunes and Vudu to Movies Anywhere, my movies ported over to Vudu. Since, some of these movies were UV compatible, they ported over to my UV locker, and then into my Strato. They shut down this tranferring about mid march 2018. However, there was no public policy change, that I am aware of, nor were users notified to what changes were made.

It was a nice way to get movies at a lower price, but I knew that wouldn’t last.
 
The vudu rep specifically wrote “If you redeem a title on Movies Anywhere, the title will import to Vudu, but it will not go through your UltraViolet account.” AND indicated that this is a Movies Anywhere policy. Even if the title shows the UV logo.
 
o0OBillO0o said:
The vudu rep specifically wrote “If you redeem a title on Movies Anywhere, the title will import to Vudu, but it will not go through your UltraViolet account.” AND indicated that this is a Movies Anywhere policy. Even if the title shows the UV logo.
Click to expand...


Yes that is correct, it would transfer to UV library for a few weeks after Movies Anywhere launched but it was actually a glitch and wasn’t suppose to then they fixed it so since about 2 weeks after Movies Anywhere launched you either have to purchase directly on vudu or redeem on vudu to get both UV and MA...
 
o0OBillO0o said:
I had an iTunes account and I bought a bunch of movies through Apple (before the Strato). When I linked my iTunes and Vudu to Movies Anywhere, my movies ported over to Vudu. Since, some of these movies were UV compatible, they ported over to my UV locker, and then into my Strato. They shut down this tranferring about mid march 2018. However, there was no public policy change, that I am aware of, nor were users notified to what changes were made.

It was a nice way to get movies at a lower price, but I knew that wouldn’t last.
Click to expand...

You can get many movies for cheap buy just buying the UV code... redeem at vudu and it wil port, I buy a a lot for $2 to $3 bucks also you can do Mobile disc to digital with the Vudu app and scan barcode and it will give you digital copy for $2....
 
MAttHEATLifer said:
You can get many movies for cheap buy just buying the UV code... redeem at vudu and it wil port, I buy a a lot for $2 to $3 bucks also you can do Mobile disc to digital with the Vudu app and scan barcode and it will give you digital copy for $2....
Click to expand...

That’s what I do now. Then in the K store I opt for the UHD digital offer. $17 ($2+$15) for UHD vs $36 from you know who.
 
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