Although I touched on this in another thread where people were experiencing lags in UV library titles not appearing in the Kaleidescape Library, I feel the response I received from K's tech support team warrants a new thread. I've had two titles recently that have not appeared in my library. The first was Justice League and the latest Jumanji movie.
Some forum members had suggested unlinking and relinking a UV library would fix the problem. When I did this, I was unable to relink my library and got a message stating "You have exceeded the number of different Kaleidescape accounts you can link to your UltraViolet Library. If you need help, please contact customer support."
When I contacted support with the issue, I received the following response:
"Thank you for your Inquiry.
We did get notification of a policy change from UV where they are now enforcing some account linking restrictions that they didn't previously. There is a code change that we need to make on our end to correct this.
As a result, the linking is temporarily broken while we make the necessary changes to be compatible with the changes that UV made. We hope to have this done within 1-2 weeks."
They are aware of the issue, but I wanted everyone to know in case they were experiencing the same issue or were about to unlink their library for the same reasons I did.
Some forum members had suggested unlinking and relinking a UV library would fix the problem. When I did this, I was unable to relink my library and got a message stating "You have exceeded the number of different Kaleidescape accounts you can link to your UltraViolet Library. If you need help, please contact customer support."
When I contacted support with the issue, I received the following response:
"Thank you for your Inquiry.
We did get notification of a policy change from UV where they are now enforcing some account linking restrictions that they didn't previously. There is a code change that we need to make on our end to correct this.
As a result, the linking is temporarily broken while we make the necessary changes to be compatible with the changes that UV made. We hope to have this done within 1-2 weeks."
They are aware of the issue, but I wanted everyone to know in case they were experiencing the same issue or were about to unlink their library for the same reasons I did.