I noticed all of my servers updated to 6.3.0-16841.
Premier firmware hasn't been updated since March last year. Any news on what the update was?
Premier firmware hasn't been updated since March last year. Any news on what the update was?
It is run by a group of enthusiastic Kaleidescape owners and dealers purely as a service to this community.
... but we strongly encourage you to register for a full account. There is no cost to register for a full account.
Anytime someone experiences a problem after a software update you should contact Support to determine if the problem really is a software issue before posting a complaint in the forum. I'm not even aware of a software update that has ever caused a component to stop working, or a loss of component functions. The engineers at K are the very best at what they do, and they work very hard to insure that software updates solve problems and create new benefits. History has shown that when problems do occur, it is normally a networking or hardware issue, not a software issue. Not completely ruling the possibility that a software glitch could occur, it's just VERY unusual. Check with Support first, that's why they're there.
Jim
In essence, since this board is run by a K dealer, you want no complaints unless they are vetted; it hurts the bottom line. We get that. This just further gives credence to the notions I have espoused before that any forum run by a K dealer, with a vested interest in public perception, is in fact K controlled. We can get online around the world and complain about anything and everything, regardless of whether its been verified as an issue by the "hard working" developers but not here. I got it now. Bother the "hard working" developers with every little nick-nack issue instead of talking amongst yourselves (on a forum) first to see if its simple user error because K never, ever makes any mistakes. From now on we'll only discuss all the things perfect that K does.
Thanks for the transparency and objectivity.
@Mark H. Jist, Don't bring a non-K verified issue to the board as a complaint; you'll be chided.
.........Maybe it's time updates were OPTIONAL? Or at least we are told what we are upgrading to?
Not at all, only asked that if someone thinks that an update has negatively affected their system, they contact K Support for help and/or verification that the update has actually caused the problem. Why did I ask? Because I received several contacts asking if it were possible to "back up" to an earlier firmware, and this was based on a post here that STATED, not questioned, that the latest firmware buggy. In the discussions it was clear these owners were not even experiencing a problem in their systems, but "didn't want to have any problems."
Software is almost never perfect, given the millions of lines of code involved in the KEAOS it is entirely possible that a software update could bring both improvements and problems at the same time. Is it not fair to ask that if someone thinks software has caused a problem they first reach out to K Support to verify that before posting it as a fact?? No one complaining here, including the person that started this discussion, contacted Support for help in determining if it was software of something else in their system. It could be software, but how will we know if the person with the problem doesn't report it to the entity responsible for its release? That was all I was asking owners to do before posting as if there is IN FACT a software issue, and causing unnecessary concerns among other owners.
BTW, you can find negative comments regarding K, it's products, and even software, throughout this Forum, I suggest you do a search before making broad statements about what members can or cannot post. Any negative comment based on fact is never touched, any negative opinion that I disagree with will certainly be countered (usually because I have additional information, but not always). I have always been clear about my bias in favor of K, its products, and employees. Anyone reading this forum can see that, and from time to time I remind readers about the bias and caution them to consider that in evaluating the value of my comments.
Jim