Noah Winter
Well-known member
Need some help here. I have a Premier system with a 3U Server and a m700 Disc Vault. The K system is connected to my receiver through an HDMI cable.
We wanted to watch a Disney film tonight and we had video but no sound. The movie was Inside Out. I then tried The Incredibles, my go to movie, and it did not have any sound. The Incredibles has played fine in the past.
My DirecTV played fine through my theater. I then tried an imported DVD from the K system and it played fine. I then played Avatar which could play audio when I chose Dolby from its drop down audio menu, but when I moved it back to DTS 5.1 or 7.1 no audio.
John Wick 2 uses Dolby and plays fine, the other movies appear to use DTS 5.1 and provide no sound.
I reset both K components and even pulled the plug on both K components with no effect. I restarted the Integra Receiver several times again with no impact. I have the audio set to go bit stream to the receiver but I changed these options several times from bit stream to having the K device process the audio and again no effect.
I have run out of options I can think of. Since I do not have a BD player connected in my theater, I do not have a way to test the receiver to see if the problem is there or in my K, nor do I have my K system set up for any other room. Any suggestions would be helpful.
Thank you.
We wanted to watch a Disney film tonight and we had video but no sound. The movie was Inside Out. I then tried The Incredibles, my go to movie, and it did not have any sound. The Incredibles has played fine in the past.
My DirecTV played fine through my theater. I then tried an imported DVD from the K system and it played fine. I then played Avatar which could play audio when I chose Dolby from its drop down audio menu, but when I moved it back to DTS 5.1 or 7.1 no audio.
John Wick 2 uses Dolby and plays fine, the other movies appear to use DTS 5.1 and provide no sound.
I reset both K components and even pulled the plug on both K components with no effect. I restarted the Integra Receiver several times again with no impact. I have the audio set to go bit stream to the receiver but I changed these options several times from bit stream to having the K device process the audio and again no effect.
I have run out of options I can think of. Since I do not have a BD player connected in my theater, I do not have a way to test the receiver to see if the problem is there or in my K, nor do I have my K system set up for any other room. Any suggestions would be helpful.
Thank you.