cinelife
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⭐️⭐️PATRON⭐️⭐️
Authorized Kaleidescape Dealer
Just a reminder that it is VERY important to notify K Support (Support@Kaleidescape.com) whenever components are removed from (i.e. sold), or added to (i.e. purchased) a system. Components are attached to specific systems, they are also monitored within these systems.
There are very important reasons for this requirement, among those are:
1. By policy, K does not provide information about a system or it's components to anyone that is not either the dealer of record or the owner. If you fail to notify support of the purchase, K can/will decline to provide any info regarding warranty, historical issues if any, and current status. They will also delay in answering support/warranty related repairs until they can verify ownership.
2. When a service request is made, K looks at the "system" attached to the component, and this can be misleading during the troubleshooting process. It might also result in the "listed" owner getting alerts and info meant for the current owner.
Point is, please notify Support by email anytime you buy/sell components so they can be properly transferred to the new owner.
Thank you!
Jim
There are very important reasons for this requirement, among those are:
1. By policy, K does not provide information about a system or it's components to anyone that is not either the dealer of record or the owner. If you fail to notify support of the purchase, K can/will decline to provide any info regarding warranty, historical issues if any, and current status. They will also delay in answering support/warranty related repairs until they can verify ownership.
2. When a service request is made, K looks at the "system" attached to the component, and this can be misleading during the troubleshooting process. It might also result in the "listed" owner getting alerts and info meant for the current owner.
Point is, please notify Support by email anytime you buy/sell components so they can be properly transferred to the new owner.
Thank you!
Jim