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IMPORTANT: When selling/buying.....

cinelife

cinelife

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Just a reminder that it is VERY important to notify K Support (Support@Kaleidescape.com) whenever components are removed from (i.e. sold), or added to (i.e. purchased) a system. Components are attached to specific systems, they are also monitored within these systems.

There are very important reasons for this requirement, among those are:

1. By policy, K does not provide information about a system or it's components to anyone that is not either the dealer of record or the owner. If you fail to notify support of the purchase, K can/will decline to provide any info regarding warranty, historical issues if any, and current status. They will also delay in answering support/warranty related repairs until they can verify ownership.

2. When a service request is made, K looks at the "system" attached to the component, and this can be misleading during the troubleshooting process. It might also result in the "listed" owner getting alerts and info meant for the current owner.

Point is, please notify Support by email anytime you buy/sell components so they can be properly transferred to the new owner.

Thank you!

Jim
 
So, the system does not call home, or include it in the next periodic status update, when we go through the steps to add a component to our system?
 
No, if it did, I wouldn't have posted the above comment.

All new components sold are placed, by serial number, into the system identified in the original sale. That component remains in that original system until K Support is notified, by serial number, that it has been transferred to a new system. Moving the component to the new system is a manual process, done by Support, it is not automated.


Jim
 
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