Hi all,
mom not sure if this is the right place to post this query. I’ve purchased around 65 films so far and today for the first time I logged onto my account via the laptop rather than the app.
The app shows the downloads in the formats I downloaded them, EG 4K HDR, UHD, atmos etc but the website shows several as HD Bly ray quality only. One example is Deadpool where according to the app I have the HDR version but only the laptop it says I have the HD Bly ray quality version.
I clicked to see options and it says I can download both versions but when I try it says it won’t be playable. However I have plenty of other films where it’s downloaded to correct version.
The whole system system isn’t connected up yet so I’ve been downloading while the cinema build takes place so I have plenty of choices but can’t work out why it’s done this. I need the higher version of “The Greatest Showman” for video calibration on Friday but again it’s only downloaded the HD version.
Any ideas please?
thanks- Rob
mom not sure if this is the right place to post this query. I’ve purchased around 65 films so far and today for the first time I logged onto my account via the laptop rather than the app.
The app shows the downloads in the formats I downloaded them, EG 4K HDR, UHD, atmos etc but the website shows several as HD Bly ray quality only. One example is Deadpool where according to the app I have the HDR version but only the laptop it says I have the HD Bly ray quality version.
I clicked to see options and it says I can download both versions but when I try it says it won’t be playable. However I have plenty of other films where it’s downloaded to correct version.
The whole system system isn’t connected up yet so I’ve been downloading while the cinema build takes place so I have plenty of choices but can’t work out why it’s done this. I need the higher version of “The Greatest Showman” for video calibration on Friday but again it’s only downloaded the HD version.
Any ideas please?
thanks- Rob