Balthazar2k4
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Isn't the device ID already registered to your account? What would stop them from blacklisting it now?
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[Buyer’s Guide] Kaleidescape Quality Compared to Blu-ray & other Digital Sources
- Thread starter Rmarci
- Start date
Which account are you referring to? This forum isn’t affiliated with Kaleidescape, and the account (email) I use here is different from the one I use on the player/store.
Balthazar2k4
Active member
Fair point. I made an assumption that you had contact with the K team outside of the forum and they were aware of your personal details. That's why one shouldn't assume
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I don't often comment in this thread because I think @Rmarci's efforts should be allowed to shine. I'm glad K offered him first access to the final firmware, even if he won't take up the offer. I also want to state definitively that if Kaleidescape ever blacklisted @Rmarci's account/hardware because of his efforts*, that action would be far more damaging to K's reputation than anything included in this thread.
*To be clear, I don't personally believe K would do this but I'm on neither side of this equation.
*To be clear, I don't personally believe K would do this but I'm on neither side of this equation.
Fair point. I made an assumption that you had contact with the K team outside of the forum and they were aware of your personal details. That's why one shouldn't assume
Yes, the email and name I use to contact them directly are also different from my actual account. And if they knew who I was, they wouldn’t have asked for my device serial number when they offered the update.
Yeah, I agree. I just want to play it safe. I make good money, but I’m not rich, so I can’t afford to take that risk.
cinelife
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To be clear, Rmarci is not going to be "blacklisted," that comment has only come up by others in this thread, not Kaleidescape.
Jim
Jim
It is good to hear these updates are finally coming, but in the spirit of you appreciating constructive feedback I feel I do need to point out that this reads like you have not setup a comparable QA method to what @Rmarci is doing for you for free. What will cause you to be "aware of a movie where we believe that producing a new version will yield a significant increase in quality" absent @Rmarci continuing his work? There are a few questions still outstanding:
1. Do you have a list of films you know are impacted by the encoding defect?
2. Will you make that list public, or will we need to rely on rmarci going through the entire back catalog?
3. Will you commit to fixing all of those, or only those raised where rmarci demonstrates the quality is "significant"ly compromised? If you do not have a QA check like Rmarci is doing, how will you ever determine they are significantly compromised without rmarci mentioning it to you?
4. What will prevent you from missing future encoding issues, if you have not established the type of QA check that @Rmarci is doing?
I think we will just have to wait and see. I really hope whatever they uncovered lead to some changes in tools, process and QA. IF we continue to see releases with these artifacts/issues then they will be stuck in a continuous "catch and release" cycle which is not good. Relying on 3rd party to do the catching for free is also not a very good look.
Ok, to my surprise, I got the update today.
Prometheus 5:40 - 5:55 Block artifacts in the sky are still very much there, just as bad as before.
Checked Interstellar too, it's supposed to be a new encode, but the same block artifacts are still clearly visible in the sky at 9:30 - 9-39.
Prometheus 5:40 - 5:55 Block artifacts in the sky are still very much there, just as bad as before.
Checked Interstellar too, it's supposed to be a new encode, but the same block artifacts are still clearly visible in the sky at 9:30 - 9-39.
Ok, to my surprise, I got the update today.
Prometheus 5:40 - 5:55 Block artifacts in the sky are still very much there, just as bad as before.
Checked Interstellar too, it's supposed to be a new encode, but the same block artifacts are still clearly visible in the sky at 9:30 - 9-39.
How frustrating.
Were these titles that received an update as I don't recall getting updates to either of these in recent memory. So could be part of that as opposed to the player issues.Ok, to my surprise, I got the update today.
Prometheus 5:40 - 5:55 Block artifacts in the sky are still very much there, just as bad as before.
Checked Interstellar too, it's supposed to be a new encode, but the same block artifacts are still clearly visible in the sky at 9:30 - 9-39.
Just went back in my download queue all the way to October and don't see any downloads for either of those titles, so likely an encode issue, not a player issue with those two titles specifically.
Okay, I see Interstellar was updated in March for the HDR version. I have the 4K SDR version downloaded and they haven't touched that. So that one is definitely newer.
Yes, Interstellar was updated recently, according to the Movies Update thread.
Can you check the HDR version of Prometheus on your player? It’s very obvious.
This title was also updated not long ago. It used to have a fake grain overlay that helped mask the block artifacts. Now that the artificial grain has been removed, the block artifacting is the worst I’ve seen.
Also, I wanted to test the overcropping fix. I downloaded the latest Jurassic World, which was overcropped to 2.40 when I checked it months ago.
The store lists it as 2.39, which is correct, but now my player reports 2.35.
Looks like I’ll need to find another title to properly test the overcropping fix.
The store lists it as 2.39, which is correct, but now my player reports 2.35.
Looks like I’ll need to find another title to properly test the overcropping fix.
Tried another 2.39 movie and observed the same behavior. Now, instead of overcropping 2.39 content to 2.40, the player under-crops and applies a mask equivalent to 2.35 (263px top and bottom), which is not ideal but acceptable.
The same scene in the 1080p HD version is clean and free of block artifacts. This issue appears to affect only the 4K output (HDR10/DV/SDR) and I've seen these artifacts on every single 4K title I've checked.
What happens if you play the 4K file and force a 1080p HDR or SDR output?
I tried that as well, the artifacts are less noticeable, but they’re still present.
Maybe they thought the issue was related to the player but there is more to it. If they think they've removed that problem from the player but the artifact is still there, this will give them a chance to look at it and find the reason. I wonder if they can verify if it is in the mezzanine file itself. Do you see the same artifact with these titles from disc playback (assuming you have the disc)?