I'm going to reach out to KScape support when I can, but I know it may be a day or two before my schedule allows it so I wanted to see if others had any suggestions.
I was out of town all last week and when I got back I noticed that a lot of my movies were missing. The Terra and the Strato S KScape logos were lit up. However, when I go to look at the systems on the Strato, it only lists the Strato S and the Strato C. The terra is not showing up. When I look on the KScape website it says the last health check for the terra was on 7/11/2022. I have pulled the power and even changed which switch that the terra is plugged into with no change in status. In fact, when I plugged in the terra into my Ubiquiti switch it showed a 100 Base T connection instead of the 1000 Base T connection it should be using. There is no network activity that is being shown on the back of the Terra or on the switch it is connected to. The router doesn't even see the MAC address in the routing table despite there being the connection lights on the terra and switch. I moved the Strato C over to the Ubiquiti switch as well to ensure that the switch was working correctly and that was successful. I can't hit the terra's webpage or get it to respond in anyway. As soon as you apply power the light on the front turns on and the link light goes green, so the power is working.
So it sounds like the terra has locked up in a non-functional state. Any thoughts on other things to try?
I was out of town all last week and when I got back I noticed that a lot of my movies were missing. The Terra and the Strato S KScape logos were lit up. However, when I go to look at the systems on the Strato, it only lists the Strato S and the Strato C. The terra is not showing up. When I look on the KScape website it says the last health check for the terra was on 7/11/2022. I have pulled the power and even changed which switch that the terra is plugged into with no change in status. In fact, when I plugged in the terra into my Ubiquiti switch it showed a 100 Base T connection instead of the 1000 Base T connection it should be using. There is no network activity that is being shown on the back of the Terra or on the switch it is connected to. The router doesn't even see the MAC address in the routing table despite there being the connection lights on the terra and switch. I moved the Strato C over to the Ubiquiti switch as well to ensure that the switch was working correctly and that was successful. I can't hit the terra's webpage or get it to respond in anyway. As soon as you apply power the light on the front turns on and the link light goes green, so the power is working.
So it sounds like the terra has locked up in a non-functional state. Any thoughts on other things to try?