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Store "Hole" Feedback

I know we have Twentieth Century in the Store. I am assuming Twentieth Century = 20th Century Fox? I would love to see True Lies.

I don’t think True Lies has ever been released on Blu-ray or in digital. That would be a great get!


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Still feels like Sony catalog titles in 4K HDR are just not seeing release on the K store much anymore. Used to be the same or before disc releases and now it feels like a crap shoot if we even get them. Lawrence of Arabia, The Last Action Hero, Snatch, Mask of Zorro...... LOA was put out in HDR on disc a year ago already. Is this a contract issue with Sony? New releases (day and date) seem to be making it.
 
Once again the lack of support for titles now seen on disc from Sony is making me wonder. The second classic collection dropped this week on disc and not a single title from it has hit K in 4K HDR.
 
The recent DC Fandome sale highlighted a lot of entries in the DCAU where 4k/HDR is available on shiny disks but are HD-only in the store.
 
Howdy folks,

Regarding the Sony catalog titles, we've had a bit of congestion in our processing of these, but we expect that they will begin arriving shortly. I can't give a specific timeframe for any given title.
I would love to know the approval process or procedures to get a movie, new or old into the store. Is it a lack of personnel to process certain titles or are the studios dragging there feet?
 
seems the 4 Laika films have disappeared from the store?
Yes, this happened awhile back. The films have moved to a different licensor with which we don't currently have a relationship. I can't shed any light on when or if they will return.

This sort of gets to @Ironwill's question -- the answer is honestly so complex that it's verging on something you could get a graduate degree in. I can't discuss specifics (partly because I don't have that grad degree!), but in general terms, I'll say that one of the eye-opening things for me as an interested observer has been learning how complex the movie business is.

It's not uncommon at all for a film to be released by one studio, but for home distribution to be handled by an entirely different studio or company. Sometimes physical media distribution and electronic distribution are handled by different companies, or different independent business units within one company. And these distribution agreements can change over time. Sometimes a studio may decide to sell the rights they hold in a movie or group of movies to another company. Or studios may merge with or acquire other studios.

Changes like this can cause movies to become unavailable, at least temporarily. There are a surprising number of movies that are not available for electronic sale at all -- movies you've heard of -- and often that's because the rights are in some kind of limbo for one reason or another.

That doesn't even get into the topic of "windows". As an example, it's not uncommon for a studio to sell exclusive rights to films during a particular window of time, like to a premium cable channel. (This can happen before the film is even produced -- for example, they may have an exclusivity deal with a studio for all of their films released during a given year.) Those deals give them the exclusive rights to a film during a certain date range. So a movie may be released for home sale, only to disappear from all online retailers during that exclusivity window, and then it will reappear once the window expires. And of course the pandemic has made this even more complex, with premium rentals (so-called PVOD) becoming more common.

Having said all of that, one thing that's nice about Kaleidescape versus some other services is that when you make a movie purchase, your rights to view and download that movie are not subject to changes in window or shifting licenses. We might have to remove a title from sale for a time, but if you already purchased it, it remains on your system, playable. And it remains in your store account, so that you can download it, even though nobody else can currently purchase it.

Finally, I should certainly acknowledge that we as a company also have finite resources when it comes to bringing new movies onto the store. It takes time and attention from actual people for every movie we add to the store, and so we have to prioritize our efforts. If we can only process a certain number of titles in a given week, some other movies may have to wait a bit. Content additions can sometimes be "bursty" -- we might bring a new studio onto the store, for example, and that causes an influx of a lot of titles all at once. Or (at least in pre-COVID times), a particular time of year might see a bunch of high-profile new releases, while other times of the year are quiet.

So, I hope that helps to explain just a little bit what goes into bringing new content to the movie store.
 
Yes, @MikeKobb your statement shows the complexity and work that goes into K's processes and I truly appreciate your thorough response and expertise for my question and your responses throughout this forum over the years. You and the team at Kaleidescape are head and shoulders ahead of everything else that I've experienced and it made my ownership with K much more enjoyable.
 
Here is a good article on the film Se7en that gets deep into the weeds on how the rights to the film for different regions and home video mediums have passed through different studios over the years. As a consequence, the transfers of the film to new masters for the various home video releases have 'suffered' somewhat as well.

 
@Luke thanks. We had talked about them going away a while ago, but I thought they came back and have since disappeared again. Maybe I’m misremembering. I was inventorying some movie collecting and didn’t see them again.

Also, I had bought the ‘80’s Transformers Movie earlier in HD. It disappeared from my owned content and it since now back in 4k, but had still been gone from my library. First instance I’ve seen in this store with a purchase going away and not being restored. I just bought it again. The same thing happened on iTunes with the same film. it was delisted/relisted and needed to be rebought.
 
Also, I had bought the ‘80’s Transformers Movie earlier in HD. It disappeared from my owned content and it since now back in 4k, but had still been gone from my library. First instance I’ve seen in this store with a purchase going away and not being restored. I just bought it again. The same thing happened on iTunes with the same film. it was delisted/relisted and needed to be rebought.

Someone must have been on a quest to erase that film from existence:

From Wikipedia:
The film features the voices of Eric Idle, Judd Nelson, Leonard Nimoy, Casey Kasem, Robert Stack, Lionel Stander, John Moschitta Jr., Peter Cullen, and Frank Welker, and saw the final film roles for Orson Welles who died before the films release and Scatman Crothers who died after the release of the film. The soundtrack comprises electronic music composed by Vince DiCola and songs from rock and heavy metal acts including Stan Bush and "Weird Al" Yankovic.
And:
The film was a box office failure, having been released in a season crowded with hit films, and having a failing young distribution company, De Laurentiis Entertainment Group (DEG). Contemporary critics were generally negative, perceiving a thin plot made of blatant advertising and violent action appealing only to children. The film gained cult classic status decades later with many home re-releases and theatrical screenings, especially coinciding with Michael Bay's live-action remakes in the 2000s. Several critics greatly favor the original over the remakes; Den of Geek remembered it as "The Great Toy Massacre of 1986" which "traumatized a generation of kids with a string of startling deaths", and as "a milestone in animation history".
 
It disappeared from my owned content and it since now back in 4k, but had still been gone from my library. First instance I’ve seen in this store with a purchase going away and not being restored. I just bought it again
That should not happen, even if a movie changes studios, etc. It’s probably a data error. My recommendation in a case like this is to reach out to support, who will escalate to the content team to ensure that your owned content is restored to your library.
 
Someone must have been on a quest to erase that film from existence:

From Wikipedia:

And:

Ha, that movie is like my guiltiest cinema pleasure. I was one of those traumatized kids, 10 years old and all into Transformers and G.I. Joe when they basically murdered the lot of the characters on screen. I can recite that entire movie by memory.

I'm actually watching season one of the original Transformers cartoons with my kids right now and plan to watch the movie with them after, LOL. Only season one though, nostalgia can be pretty painful when actually revisited.
 
Added from Sony - Post #12 updated
 
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