Just FYI, I also have a Lumagen Pro and ran the output of my Alto directly into my McIntosh MX160 (and then out to the Pro - then to my display) just to make sure the Pro wasn't doing something (Jim at Lumagen also checked Dolby Atmos with no issues and I have no issues from other sources including a Strato running Dolby Atmos into the Pro). Still had drop-outs from my Alto running first into my MX160, but only for full TrueHD or TrueHD/Atmos soundtracks. Doesn't seem to be an issue for DTS soundtracks. I've stated this in a few threads, but all I have to do is watch Star Trek Beyond from an Alto/DV700 in full Dolby Atmos (no post processing - but full Dolby Atmos). For my setup, pretty much guaranteed drop-outs within the first couple of chapters of the movie. SJ
-
Thanks for visiting the Kaleidescape Owners' Forum
This forum is for the community of Kaleidescape owners, and others interested in learning about the system, equipment, services, and the company itself.It is run by a group of enthusiastic Kaleidescape owners and dealers purely as a service to this community.
This board is not affiliated in any way with Kaleidescape, Inc.
For official technical support, product information, or customer service, please visit www.kaleidescape.com
You can dismiss this box forever by clicking the "X" in the upper right corner of this message. -
You are currently in "Guest" mode and not logged in with a registered account.
The forum is free to use and most of the forum can be used by guests who are not registered....
... but we strongly encourage you to register for a full account. There is no cost to register for a full account.
Benefits of registering for a full account:
- Participate in the discussions! You must have a registered account to make posts on the forums. You will be able to start your own thread on a topic or question, or you can reply to other threads/discussions.
- Use the "Conversation" feature (known as "private messaging" on other forums) to communicate directly with any of the other users here.
- Access the Files area. The "resources" area of the forum contains many "Favorite Scene" and Script files that can dramatically increase the enjoyment of your Kaleidescape system. Go directly to great scenes in your favorite movies, created by other owners, and add automation to playback of your system with Scripts.
- You won't see this annoying notice at the top of every screen!😊
This box goes away for registered users.
Alto Audio Drop Outs
- Thread starter audioguy123
- Start date
Just FYI, I also have a Lumagen Pro and ran the output of my Alto directly into my McIntosh MX160 (and then out to the Pro - then to my display) just to make sure the Pro wasn't doing something (Jim at Lumagen also checked Dolby Atmos with no issues and I have no issues from other sources including a Strato running Dolby Atmos into the Pro). Still had drop-outs from my Alto running first into my MX160, but only for full TrueHD or TrueHD/Atmos soundtracks. Doesn't seem to be an issue for DTS soundtracks. I've stated this in a few threads, but all I have to do is watch Star Trek Beyond from an Alto/DV700 in full Dolby Atmos (no post processing - but full Dolby Atmos). For my setup, pretty much guaranteed drop-outs within the first couple of chapters of the movie. SJ
Thanks for the information @SJHT - so really no further froward on the cause? Thankfully I only have one 'spinner' with an Atoms track - sadly it is Game of Thrones.
Interesting on your comment that TrueHD produces similar results. Need to try one and see whether I can replicate.
Note to Kaleidescape - please provide 'Audio' details from disc/download on the information screens - would make troubleshooting like this so much easier.
Interesting on your comment that TrueHD produces similar results. Need to try one and see whether I can replicate.
Note to Kaleidescape - please provide 'Audio' details from disc/download on the information screens - would make troubleshooting like this so much easier.
OK did some more testing on this and have been unable to replicate the issue with anything other than my Game of Thrones - Season 2 discs. Even you're 'go to' disc - Star Trek Beyond (which I forgot I had) played without issue - well the first 20 minutes did. Any other TrueHD tracks also played correctly
Last edited:
Maybe it is my disk of Star Trek Beyond. But, can play it directly in my Alto (vs. DV700) or my Oppo 205 with no Atmos issues. I do have a second copy (that came with the 4K version which was on sale). May load that one and see what happens. May need more than 20 minutes, but I will watch and see what happens. Does your GOT have drop-outs if you load it directly into your Alto (vs playing from the DV700)? SJ
Just played 2 of the offending discs, through the Alto, without any drop-outs (Atmos audio track).
Probably good as this might help K narrow things down. My personal opinion is that the Alto has issues playing some TrueHD or Atmos soundtracks (which has TrueHD as the base) from any remote Encore component and not just the DV700. If the movie is stored or played locally on the unit, no issues. But when it streams from a DV700, Strato, other Alto, etc. is where there is some bug. SJ
Are Kscape aware of this issue - or are you hoping that they will monitor this thread and provide a resolution?
Hi folks. Thanks for the sleuthing. We will investigate.
I thought you mentioned you were opening a ticket with K (and was providing my input), but sounds like Mike has this. The fact that you can produce the issue with your GOT discs might help them. I did email K and they looked at the logs from my Alto and didn't find anything. Next step was to test with my other Alto, but removing it from the family room rack and moving to our theater is not simple.
So, I stopped there for now. SJI thought you mentioned you were opening a ticket with K (and was providing my input), but sounds like Mike has this. The fact that you can produce the issue with your GOT discs might help them. I did email K and they looked at the logs from my Alto and didn't find anything. Next step was to test with my other Alto, but removing it from the family room rack and moving to our theater is not simple.
I was - but thought you might already have - crossed lines lol.
I'll wait and see what Mike comes back with before 'officially' creating a support ticket.
What's the latest please?
Hi
Have you got any further in your quest to identify the source of audio drop outs please? I'm intrigued by the threads in this topic especially when considering the different hardware involved but where the Alto features as a common denominator
Thanks
CeeDubya
Hi
Have you got any further in your quest to identify the source of audio drop outs please? I'm intrigued by the threads in this topic especially when considering the different hardware involved but where the Alto features as a common denominator
Thanks
CeeDubya
Had several audio dropouts when playing Valerian from my Alto/DV700. Again, only seems to be Dolby Atmos related (or bitstream as I’ve also seen it on Dolby TrueHD soundtracks and TrueHD is the foundation of Dolby Atmos). Never occurs with DTS MA soundtracks. I have switched my Alto player to PCM and using the Dolby Upmixer. Don’t have too many Dolby Atmos disks (vs. Store purchases). Dropouts drive me crazy. Does not occur on my Strato. Only my Alto which is part of my costar setup at this point. After switching the Alto to the default PCM, didn’t seem to have any more dropouts in watching Valerian. Not ideal....... SJ
Hi
Some better news............My dealer has been extremely supportive trying to source the problem I've been having. Even better, I have been able to provide them with source material i.e. a specific track on a Blu Ray disc that will display the fault 85% of the time albeit in random places. We have tried different S/S Processors, Network switches, Direct connect, Clean Power etc. and all to no avail. For me the icing on the cake was when the Dealer took my kit away and was able to reproduce the problem on his own set up at his base - Yee Haa.
I believe I have their undivided attention and support. When I get more information, I'll let you know.
CW
Some better news............My dealer has been extremely supportive trying to source the problem I've been having. Even better, I have been able to provide them with source material i.e. a specific track on a Blu Ray disc that will display the fault 85% of the time albeit in random places. We have tried different S/S Processors, Network switches, Direct connect, Clean Power etc. and all to no avail. For me the icing on the cake was when the Dealer took my kit away and was able to reproduce the problem on his own set up at his base - Yee Haa.
I believe I have their undivided attention and support. When I get more information, I'll let you know.
CW
Great news. Let us know if find out anything! My personal theory is that it is the Alto playing a Dolby Atmos or TrueHD movie from a network setup. Meaning if it plays a movie stored on its own hard drive or on a disc in its own tray, then their is no issue. But playing a movie via network from another encore component or Disk Server seems to cause this. Well, the whole thing is so random for me, so,who really knows. Also, I could duplicate the problem with a copy of Start Trek Beyond playing from my DV700. I happen to get a second copy of the bluray with the 4K version I purchased and the problem seem to go away when I swapped out the movie. Very strange and random but I know I never get drop outs from DTS movies. Also, my setup has several other Dolby Atmos sources and don’t have any drop-outs. So, something is going on in the Alto. SJ
Will do - fingers crossed. Since my last message I have been advised "my kit" is now to be tested by someone on behalf of KS so let's see what that brings.
Watch this space until I can report back
cw
Trust me guys, as the person who will be investigating this issue, you have my undivided attention. I want to get to the bottom of this as much as you do I assure you.
cinelife
Administrator
Staff member
Forum Administrator
Moderator
⭐️⭐️PATRON⭐️⭐️
Authorized Kaleidescape Dealer
🏆 1000+ Posts! 🏆
What makes this really puzzling is the number of working Alto's, mine included, that apparently have not had this issue. (I'm assuming this as fact, but only because I have not experienced it with the Alto, and have not had any client/friends mention it. It's entirely possible I've been lucky in my movie selections, and also possible my clients don't see these dropouts as a big deal. I personally DO see these as a big deal because it is very noticeable when it does happen, and frankly takes me out of the movie for a few seconds. It has happened to me on occasion with other components, but not the Alto. Hopefully you guys can find the source of the problem. (I thought it might be software, but if that were the case it should affect all of us.)
Jim
Jim
But when you start to go through the movie list, things get more limited. Most of the store or DV700 disks that customers have are going to be DTS MA. I’ve never had a problem with that. So, the number of actual titles in Dolby Atmos played from an Alto is small. Also, I don’t have a problem if I use the default sound setup in the Alto. It’s when I use bitstream. When I could reproduce this with Star Trek Beyond, I would play the disk from the Alto via the DV700 and have dropouts within the first two,chapters. Take the same disc and INSERT it the Alto, played with no issues. Same disk in my Oppo, played perfectly. That’s why I think it is network related, but just guessing. SJ