It is run by a group of enthusiastic Kaleidescape owners and dealers purely as a service to this community.
... but we strongly encourage you to register for a full account. There is no cost to register for a full account.
It is a little tricky though. After you select a title, when you get to "Download to:" you have to hit change, then select the 4K HDR version, otherwise you will just get the 4K UHD version.
As with Blu-ray quality titles, if a 4K Ultra HD title that you've already downloaded is updated with Atmos audio, you will need to delete that title from your system (using the browser interface or the onscreen display), then re-download the movie to get the Atmos version.
Let me explain a little bit about how this works. The Movie Store already knows what players are in your system, and it automatically selects the best-quality version of the movie that your system can support. If you have a mix of player types (e.g.Strato and Alto), then it may select both a 4K Ultra HD version and a Blu-ray quality version so that you can play the movie in every zone.
Once your system is running 7.3, it will also tell the Movie Store what type of display connected to your Strato -- specifically, whether that display supports HDR. That information is then used when selecting the default download version. So, if you have an HDR-capable display connected to your Strato, you shouldn't have to manually select 4K HDR for download, provided that your player has had a chance to check in running 7.3.
If the version(s) chosen automatically aren't what you want, just click the little "Change" link in the download dialog to adjust which version or versions to download.
Note that 4K HDR movies cannot be played on non-HDR displays, including non-4K displays. Strato does not convert HDR content to standard dynamic range, which means that it also does not down-scale 4K HDR content for display on HD displays (since HD displays don't support HDR).
Also, as long as I'm posting here, just a word for folks who may already have purchased the 4K Ultra HD versions of these movies. If you have already purchased the 4K Ultra HD version, but you have an HDR-capable display, you will automatically also own the 4K HDR version, and you can download it if you wish. If you already have the 4K Ultra HD version on your system, you can keep both versions if you have a mix of display types, or if you just want to compare them. Or, you can delete the older version.
As with Blu-ray quality titles, if a 4K Ultra HD title that you've already downloaded is updated with Atmos audio, you will need to delete that title from your system (using the browser interface or the onscreen display), then re-download the movie to get the Atmos version.
We're working on something to make it easy to find out when there's an update to one of your movies. Don't know yet what form that will take.Mike
Will there be a notification that audio has been upgraded to Atmos/DTS-X on titles that are already held in a users library. Or are we expected to just keep checking the titles manually?
Derek
Mike,
To clarify, I have not turned on any of the components in my system since the firmware update. Just downloading content for now.
The Strato is connected to a Lumagen Pro, which I have note configured for HDR yet.
Once everything is turned on and configured, the Strato should detect that I am HDR compatible. In this case, I am guessing downloads would automatically select the HDR version without having to change the version manually?
Hi mike,
I have a 4K HDR display coming soon, but currently still have a 1080p set connected to the Strato. In preparation for the new display, I upgraded a number of 4K Ultra HD titles to 4K HDR, acknowledging the warning and accepting the "download anyways" statement. When I checked this morning on the K store site, it states that the HD versions were downloaded. I am not sure what happened. I would appreciate further clarification of this issue and instruction as to anything else I should be doing.
Thanks!
Wayne
PS. I found the change button this morning. I don't recall seeing that yesterday when I ordered these downloads. Hopefully this will resolve the issue until my new display arrives. Thanks.
We're working on something to make it easy to find out when there's an update to one of your movies. Don't know yet what form that will take.
We're working on something to make it easy to find out when there's an update to one of your movies. Don't know yet what form that will take.