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yet another server fail

T

talitha

Active member
Well our third Kserver 5000 has bit the dust. Same issue as before, a blue power light and thats it. No disc lights, nor serial chatter.
KS of course say the only recourse is yet another replacement as no one on planet earth can repair these things. As an electronic engineer it does seem a little vexing that a likely blown transistor somewhere is going to cost me many thousands.
I wonder if its time to get out from under the yolk of KS and try something else.. is there anything that can compete? Kodi isn't reliable enough.
Plus I have 36TB of movies that would appear to be lost forever.
Vexing
 
Kaleidescape made the K5000 (3U server) between 2007 and 2018. So your 3U server is between five and sixteen years old ... pretty old for a computer.

If it won't power on, it may need a new power supply. They are available from Sparkle Power, part # FSP700PSASK-KS, order from kristinnguyen@sparklepower.com.

Alternatively, you can buy a remanufactured 3U chassis from Kaleidescape, with 2-year warranty. Just transfer your drives to the new chassis.

Or you can buy a new K1550-0950 (1U+ server, 36TB usable, 3-year warranty). If you send in your old drives at time of purchase, Kaleidescape will transfer available content to the new server.

Kaleidescape Support can help you through this.
 
Thanks Tayloe.. I think the power supply route is a good option. KS only offered the K1550-0950 as a fix.. and we are on our third rejiggered 3U chassis.. I'll give it a shot, thanks for the recommendation
 
That's interesting. I did not know they offered 3U remanufactured server chassis. How much do they go for?
 
seaninde said:
That's interesting. I did not know they offered 3U remanufactured server chassis. How much do they go for?
Click to expand...

They are periodically available, but when I checked for a client a few weeks ago there were none available. They are also no longer on the dealer price lists, when they were listed, the empty 5000 (3U) -R Server was $5,995. There may be some available now, not sure.

Jim
 
talitha said:
Well our third Kserver 5000 has bit the dust. Same issue as before, a blue power light and thats it. No disc lights, nor serial chatter.
KS of course say the only recourse is yet another replacement as no one on planet earth can repair these things. As an electronic engineer it does seem a little vexing that a likely blown transistor somewhere is going to cost me many thousands.
I wonder if its time to get out from under the yolk of KS and try something else.. is there anything that can compete? Kodi isn't reliable enough.
Plus I have 36TB of movies that would appear to be lost forever.
Vexing
Click to expand...
Check my last several posts on this link. Some repairs are possible on the 3U server with your own caution and risk. So far, I had RAM and PSU fail on me. I also replaced a couple of blown capacitors on the motherboard.

Kscape System Specs

Essentially the same component, with the Alto being software modified to restrict internal storage to downloaded Store content only. That's how I remember it, but perhaps Mike or John from K have additional comments. Jim
www.kscapeowners.com www.kscapeowners.com

Overall, the Premiere line up is more repairable than the Terra servers. They are all off the shelf parts with minor modifications except one or two other parts. Repairing consumer electronics is a dying art. It is labor intensive and labor is expensive. I considered offering some repair help to fellow forum members as a hobby/weekend projects but then the liability and other unforeseen troubles scared me. Nevertheless, feel free to reach out if you have any questions.
 
tayloe said:
Or you can buy a new K1550-0950 (1U+ server, 36TB usable, 3-year warranty). If you send in your old drives at time of purchase, Kaleidescape will transfer available content to the new server.
Click to expand...
If a fully-maxed 3U can hold 72T but a 1U+ can only due 36T, so it would take twice as many servers to maintain capacity. Based on the other thread, won't this cause us to run into server-count performance issues faster (or is the moral to just suck it up because at least they still run?)
 
In the past, I've had RAM failure be the only issue.
Replaced it and the server functioned properly.
 
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