audioguy123
Well-known member
While this situation occurred on my Alto, the same questions would arise on a Strato.
When I originally got my Alto, I used it to catalog every movie we had as I had previously used a system for doing such (about 700 or 800 if I recall) but only loaded about 120 on the Alto and another 100 or so on the DV700.
When my Alto crashed, it was sent to K for repair but ultimately required full replacement. And because they had much higher download speeds than I did they agreed to re-download all of my movies which I appreciated. This occurred several months ago.
But what I unfortunately discovered last night when I gave my iPad to my granddaughter to search for a movie, is that NONE of the 700 "cataloged-but not stored" movies are on my system.
I sure hope K has backup for what was cataloged on my system otherwise we are talking about MANY MANY hours of re-doing all of that work. My guess is they don't because when they re-downloaded my stored movies, they had to ask me what was on it?????
This, unfortunately, begs the very, very critical question for every Alto, and I assume Strato, users. What is the K answer to system crashes, which while maybe very infrequent, are absolutely inevitable? What is the process for getting our cataloged movies back on our system? What is the process for getting our stored movies back on the system? Re-downloading hundreds of movies? Re-cataloging maybe 1000's of movies? Does not sound like a very reasonable plan to me.
We know K is involved in the cataloging of movies since their system looks up all of the data of the inserted disc. Do they not keep a record, by customer, of that data so that they could allow me to download the cataloged file? That would be a LOT more efficient and much less time consuming than standing by the system and feeding hundreds or thousands of discs and waiting the time for the process to complete.
Looking for some feedback on this issue.
When I originally got my Alto, I used it to catalog every movie we had as I had previously used a system for doing such (about 700 or 800 if I recall) but only loaded about 120 on the Alto and another 100 or so on the DV700.
When my Alto crashed, it was sent to K for repair but ultimately required full replacement. And because they had much higher download speeds than I did they agreed to re-download all of my movies which I appreciated. This occurred several months ago.
But what I unfortunately discovered last night when I gave my iPad to my granddaughter to search for a movie, is that NONE of the 700 "cataloged-but not stored" movies are on my system.
I sure hope K has backup for what was cataloged on my system otherwise we are talking about MANY MANY hours of re-doing all of that work. My guess is they don't because when they re-downloaded my stored movies, they had to ask me what was on it?????
This, unfortunately, begs the very, very critical question for every Alto, and I assume Strato, users. What is the K answer to system crashes, which while maybe very infrequent, are absolutely inevitable? What is the process for getting our cataloged movies back on our system? What is the process for getting our stored movies back on the system? Re-downloading hundreds of movies? Re-cataloging maybe 1000's of movies? Does not sound like a very reasonable plan to me.
We know K is involved in the cataloging of movies since their system looks up all of the data of the inserted disc. Do they not keep a record, by customer, of that data so that they could allow me to download the cataloged file? That would be a LOT more efficient and much less time consuming than standing by the system and feeding hundreds or thousands of discs and waiting the time for the process to complete.
Looking for some feedback on this issue.