• Thanks for visiting the Kaleidescape Owners' Forum

    This forum is for the community of Kaleidescape owners, and others interested in learning about the system, equipment, services, and the company itself.

    It is run by a group of enthusiastic Kaleidescape owners and dealers purely as a service to this community.

    This board is not affiliated in any way with Kaleidescape, Inc.
    For official technical support, product information, or customer service, please visit www.kaleidescape.com

  • You are currently in "Guest" mode and not logged in with a registered account.

    The forum is free to use and most of the forum can be used by guests who are not registered....

    ... but we strongly encourage you to register for a full account. There is no cost to register for a full account.

    Benefits of registering for a full account:

    • Participate in the discussions! You must have a registered account to make posts on the forums. You will be able to start your own thread on a topic or question, or you can reply to other threads/discussions.
    • Use the "Conversation" feature (known as "private messaging" on other forums) to communicate directly with any of the other users here.
    • Access the Files area. The "resources" area of the forum contains many "Favorite Scene" and Script files that can dramatically increase the enjoyment of your Kaleidescape system. Go directly to great scenes in your favorite movies, created by other owners, and add automation to playback of your system with Scripts.
    • You won't see this annoying notice at the top of every screen!😊

    It's easy and free to register for the forum. Just click the "Register" button in the upper right corner of this page, and follow the instructions there.

Video freezing for a split seconds

C

cue

New member
My player has video frames freezing for an instance and getting no audio. It goes for a few frames and freezes again. If I pause the video, it plays back normally for a few seconds and then starts doing it again. Any thoughts?
 
first thing to check is if it's happening at the same spot in a movie over and over again.... if so, you should first try to delete and reload the video. Even though Kaleidescape is supposed to report import errors, many of us have noticed it doesn't ALWAYS work.

If that's not the case, the next likely culprit is networking problems. What's your network setup between the player and the server? Is it going through multiple switches? Be sure you're using high-quality ethernet cabling (cat 5e at least, or cat 6). I had similar problems and had to replace my consumer-grade netgear switch with a commercial-grade HP Procurve.

You can also ask your dealer (or Kaleidescape directly) to check your log files to see if they see errors. They can sometimes help diagnose if it's a networking issue, a DVD data issue, a server issue...

hope that's helpful,
-josh
 
Buffering

Hi,

On a slightly related subject, does Kscape buffer when a movie is paused? The freezing issue does sound like a network speed issue that I had. Seems like pausing a movie would give it a chance to 'catch up,' and in some cases it almost seemed like it got ahead. I wasn't sure if the players have hard drives in them that would allow for some buffering.

Thanks, Steven
 
Agree with Josh, these issues tend to be from either import issues or networking and in many cases even the import issue is really a networking issue the affects the import. Follow Josh's advice.


Jim
 
You must log in or register to reply here.
Back
Top