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Strato Can’t be found

K

K-Addicted

Active member
I recently installed a Unifi Dream Machine Pro which is a gateway by Ubiquiti. Now my Strato isn’t working. I didn’t add any firewalls or special rules so not sure why its not connecting. I have a suspicion it might be the costar, but find it suspicious it would go bad at the same time I installed new networking equipment. Any advice on the networking side I may be missing? Or perhaps can you show a pic on what lights I SHOULD have on, on the costar. Paired with an Alto. TIA
 
You just installed a new firewall and router into your network. That can cause all sorts of problems depending on what else in already on the network. For example, if you are using some kind of box from FIOS or your cable company, these are generally set up as routers. if this is the case the new router just split your network in two. Anything connected to the Unifi will be able to connect to each other but won’t connect to anything that is connected into the FIOS box. If you can provide more information on your overall network setup, it will be easier to pinpoint where the likely problem is.
 
Ksalno said:
You just installed a new firewall and router into your network. That can cause all sorts of problems depending on what else in already on the network. For example, if you are using some kind of box from FIOS or your cable company, these are generally set up as routers. if this is the case the new router just split your network in two. Anything connected to the Unifi will be able to connect to each other but won’t connect to anything that is connected into the FIOS box. If you can provide more information on your overall network setup, it will be easier to pinpoint where the likely problem is.
Click to expand...
I was already using a cloud key gen2 plus in the unifi ecosystem. Everything was working fine. Replaced the cloud key with the UDMP, and the problem started. I know it has to do with the new UDMP, but not sure what to update or change. My Alto is on the same network and looks like it is fine, as it’s the one actively searching for the paired Strato. My ISP provided gateway/router is through AT&T. From the ISP, I have a cable running directly into the UDMP.
 
As others have suggested the network changes could be the issue. Do you know if the Strato and Alto are on the same subnet as determined by the IP addresses for the Alto and Strato? Prior to your upgrade to the UDM, do you know what was acting as the DHCP server on your network? Or do you use manual static IP address assignments?

Just a guess, but if the UDM is now taking over DHCP and handing out IP addresses on a different subnet, that could be causing issues if your Strato was configured to a static IP that's now on a different subnet from the UDM and Alto. If you can share the IP addresses being assigned to the Stato and Alto along with whether they're setup for DHCP, that could help with further troubleshooting.
 
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