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Something Changed on the iOS App

AusDan

AusDan

Active member
I opened the Kaleidescape iOS app today and it seems to be missing a few tabs on the bottom (Browse, Seach) as seen in the photo. I deleted the app and reloaded on both my iPad and iPhone and the tabs and ability to browse movies on the app is still not there. Any ideas?IMG_0803.png
 
And here is a screen shot of the iOS app. Tabs that allow browsing movies directly on the app is also missing. IMG_3968.png
 
I’m seeing the same thing. I just opened the app and had all tabs, but got a message that it couldn’t connect to the store. I force-closed the app, and after re-opening, I’m only getting the same tabs as your screenshot.

@MikeKobb Looks like some Kaleidescape servers are down.
 
Never mind, it looks like the store is down for planned maintenance. I’m sure it’ll start working after that’s over.
 
Looks like as of Sunday morning, store is still down on app. Browse tab is still missing.
 
Howdy folks! Sorry I didn't see this question last night. It looks like there was a movie store outage overnight caused by a piece of network equipment. I apologize for the confusion -- the apps currently don't do a good job of explaining when the store is down. This is on our list to fix soon.
 
Ah, so it wasn't actually planned. When visiting the web store, it had a message that it was down for planned maintenance, but that wasn't the case.

On a side note, it's interesting that the app will fall back to a mode that hides store content and acts as a remote only. I assume that this is targeted to the marine customers that might not always have internet access.
 
AusDan said:
I opened the Kaleidescape iOS app today and it seems to be missing a few tabs on the bottom (Browse, Seach) as seen in the photo. I deleted the app and reloaded on both my iPad and iPhone and the tabs and ability to browse movies on the app is still not there. Any ideas?View attachment 3677
Click to expand...
The one on the left comes when I’m trying the store from abroad ( no vpn ) on the right is with a vpn.
 

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