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New K, "No Signal" issue
- Thread starter Ironman1718
- Start date
Not that I’ve heard. Kaleidesacape monitors this site so I’m sure they’ve see this and they haven’t said a peep about it.
If you have problem with your player, you should contact Kaleidescape tech support directly. This site is not affiliated with Kaleidescape.
KCWolfPck
Well-known member
I am glad to see I am not the only one with this issue. Hopefully, a fix will be coming. 
Strato K -> Anthem AVM90 8k -> MadVR Core -> Epson LS12000
For me….sometimes it works, sometimes it doesn’t. When it doesn’t, I try going to a different input and then back to K. If that doesn’t work after a couple tries…I do a full shut down. It is very frustrating! When I do get no signal and check in the player settings/ video capabilities….it says that HDCP failed. I never had the issue with the Strato C.
Strato K -> Anthem AVM90 8k -> MadVR Core -> Epson LS12000
For me….sometimes it works, sometimes it doesn’t. When it doesn’t, I try going to a different input and then back to K. If that doesn’t work after a couple tries…I do a full shut down. It is very frustrating! When I do get no signal and check in the player settings/ video capabilities….it says that HDCP failed. I never had the issue with the Strato C.
JonProphet
Well-known member
Have you tried what was recommended here? Go to the setting and lower the bandwidth settings on the HDMI.
I am glad to see I am not the only one with this issue. Hopefully, a fix will be coming.
Strato K -> Anthem AVM90 8k -> MadVR Core -> Epson LS12000
For me….sometimes it works, sometimes it doesn’t. When it doesn’t, I try going to a different input and then back to K. If that doesn’t work after a couple tries…I do a full shut down. It is very frustrating! When I do get no signal and check in the player settings/ video capabilities….it says that HDCP failed. I never had the issue with the Strato C.
KCWolfPck
Well-known member
I have. Unfortunately, that hasn’t resolved the issue.
Does any combo of your equipment work when removing some of the equipment. At least to potentially isolate the issue. Eg eliminate the core and go straight to the projector or plug the K directly into the projector?
Did high power standby in the menu get turned off somehow?
Kevin D.
Kevin D.
Went behind the rack and unplugged and restarted. Crisis averted.
KCWolfPck
Well-known member
I did some troubleshooting so I could update my support ticket with Kaleidescape.
As a reminder, my video chain is as follows: Strato K -> Anthem AVM90 8k -> MadVR Envy Core MK1 -> Epson LS12000
Tested Strato K -> Epson LS12000 - Result: Everything worked as expected. All media types played fine.
Tested Strato K -> MadVR -> Epson LS12000 - Result: Everything worked as expected. All media types played fine.
Tested Strato K -> Anthem AVM90 -> Epson LS12000 - Result: No Signal for anything, to include the menu. Bumped Output down to HDMI 2.0 18 Gbps, still no signal. Lowered output resolution to 1080p, then got a signal and can play HD content.
The HDMI cables used where the AudioQuest Volcano that came with the Strato K, and 2 PixelGen (2m) cables. All 3 of them were tested in step 1 (direct connection to projector) and all 3 were confirmed working.
I saw another user had success using an HDMI switch between the Strato K and A/V processor. I purchased a cheap switch on Amazon and tested (OREI 8k 2-port HDMI 2.1 Switch). With the switch inserted between the Strato K and processor, everything worked as expected with 1 exception. I was unable to play HDR10 4k Cinematic titles. All other file types would play, to include DV 4k Cinematic titles.
As a reminder, my video chain is as follows: Strato K -> Anthem AVM90 8k -> MadVR Envy Core MK1 -> Epson LS12000
Tested Strato K -> Epson LS12000 - Result: Everything worked as expected. All media types played fine.
Tested Strato K -> MadVR -> Epson LS12000 - Result: Everything worked as expected. All media types played fine.
Tested Strato K -> Anthem AVM90 -> Epson LS12000 - Result: No Signal for anything, to include the menu. Bumped Output down to HDMI 2.0 18 Gbps, still no signal. Lowered output resolution to 1080p, then got a signal and can play HD content.
The HDMI cables used where the AudioQuest Volcano that came with the Strato K, and 2 PixelGen (2m) cables. All 3 of them were tested in step 1 (direct connection to projector) and all 3 were confirmed working.
I saw another user had success using an HDMI switch between the Strato K and A/V processor. I purchased a cheap switch on Amazon and tested (OREI 8k 2-port HDMI 2.1 Switch). With the switch inserted between the Strato K and processor, everything worked as expected with 1 exception. I was unable to play HDR10 4k Cinematic titles. All other file types would play, to include DV 4k Cinematic titles.
- Joined
- Jul 22, 2024
- Messages
- 1,032
I would suggest introducing a full fiber HDMI cable (preferably powered at both ends via usb) between the Anthem and the MadVR/Projector. That’s usually the weakest link in the chain.
The strato K -> processor link is quite stable with the supplied cable.
The strato K -> processor link is quite stable with the supplied cable.
KCWolfPck
Well-known member
I have purchased an HDFury Dr. HDMI 8k and that has resolved my “No Signal” issue. I am now able to play all content types on my Strato K. Still hoping for a firmware fix so I can remove the extra device from my signal chain, but happy to be back up and running for now.
My issues have resolved as well since adding the AVPro Edge distribution amplifier sent to me by 'by96'. However, it still takes quite a bit longer for the "no signal" issue to go away (around 20 seconds) when starting up an HDR10 Cinematic title. For some reason, it's a lot quicker to start up the DV Cinematic title.
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KCWolfPck
Well-known member
Well, it turns out that the Dr. HDMI 8k wasn’t the solution I had hoped it was. After a lot of troubleshooting with the folks at HDFury, they say that the Dr. HDMI 8k wasn’t the right tool for the job. They say I need the 8k VRRoom (or the 4k Vertex 2) so that I can send the audio to the AVM90 and the video directly to the MadVR….bypassing the AVM90. I think I will just keep using the $20 Amazon splitter, which gets everything working except 4kCinematic HDR10 (but 4kC DD does work). If the next Kaleidescape firmware doesn’t fix the issue, then I will consider a more permanent fix. Frustrating……
I will throw this out here for others that have had "No Signal" issues with the Strato K.
In my Theater room I have been using the supplied cable, the Audioquest Jupiter 48GBS cable. Up until last night there hadn't been any issues, but I finally got the "No Signal" out from the K. I have always run the K out into a AVPro Edge and tonight the input light was not lit and it was showing "No Signal" at the input. I checked everything, connections, rebooting, changing source, etc. I run Tributaries UHD 48GBS cables out from the AVPro Edge for direct Video and Audio connections and the two indicator lights for those were working properly. I then took the player to my family room, which has a Strato C, and when I connected everything, the K started working with the OSD asking if I wanted to initiate on a new zone. So I knew it was unlikely to be the Strato K itself.
So in a nutshell, I went back to the Theater room and switched the HDMI cable to a Tributaries UHD 48GBS cable and instantly received a signal and it worked with no issues. I'm not bashing Audioquest, as I have used numerous cables from them in the past, but for audio, not HDMI. It's possible that this cable is not a good fit, as there may be other brands as well that just don't play nice.
Now, there still might be something about the Strato K, that that causes an issue transmitting through these cables. Anyway, I feel its a cable compatibility issues more than anything else. So I would try cable swapping first to rule that out. I feel the Audioquest cable failed.
In my Theater room I have been using the supplied cable, the Audioquest Jupiter 48GBS cable. Up until last night there hadn't been any issues, but I finally got the "No Signal" out from the K. I have always run the K out into a AVPro Edge and tonight the input light was not lit and it was showing "No Signal" at the input. I checked everything, connections, rebooting, changing source, etc. I run Tributaries UHD 48GBS cables out from the AVPro Edge for direct Video and Audio connections and the two indicator lights for those were working properly. I then took the player to my family room, which has a Strato C, and when I connected everything, the K started working with the OSD asking if I wanted to initiate on a new zone. So I knew it was unlikely to be the Strato K itself.
So in a nutshell, I went back to the Theater room and switched the HDMI cable to a Tributaries UHD 48GBS cable and instantly received a signal and it worked with no issues. I'm not bashing Audioquest, as I have used numerous cables from them in the past, but for audio, not HDMI. It's possible that this cable is not a good fit, as there may be other brands as well that just don't play nice.
Now, there still might be something about the Strato K, that that causes an issue transmitting through these cables. Anyway, I feel its a cable compatibility issues more than anything else. So I would try cable swapping first to rule that out. I feel the Audioquest cable failed.
leo9000
Well-known member
I'm not sure if this is a different issue, but with my Strato K, the poster view is fine when I turn it on, but after watching a movie and going back to the poster view, the screen starts intermittently going to black, until it just goes black and stays black. Maybe I need to change some settings on the K?
My Chain: Strato K -> Denon AVR-X1700H -> Lumagen Radiance Pro --> Sony XW6000ES
My Chain: Strato K -> Denon AVR-X1700H -> Lumagen Radiance Pro --> Sony XW6000ES