Go.boating
Member
My current system includes 2 full kserver2500 and 1 1/4 full kserver5000
How can I move the content from the 2 full servers to the other server?
How can I move the content from the 2 full servers to the other server?
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Moving content from one server to another
- Thread starter Go.boating
- Start date
Replication.
On the Components Settings page (http://my-kaleidescape/settings_components) just below the MAC address of each server is a link that reads "Replicate from this xU server". If it's not there, you might need to have the replication feature enabled by your dealer.
This document will provide more detail.
On the Components Settings page (http://my-kaleidescape/settings_components) just below the MAC address of each server is a link that reads "Replicate from this xU server". If it's not there, you might need to have the replication feature enabled by your dealer.
This document will provide more detail.
Go.boating
Member
It's not there and I don't have a dealer.
What can I do?
What can I do?
Contact Kaleidescape Support:
+1 877-352-5343 Toll Free (US Only)
+1 650-625-6160
7:00am - 5:00pm PT (M - F)
(0) 8081 207585 Toll Free (UK Only)
+44 2030 516267 (London)
2:00pm - 12:00am GMT (M - F)
support@kaleidescape.com
They should be able to sort you out.
Alternatively, there are a number of Kaleidescape Dealers who post on this forum. Perhaps one of them might be able to help.
Go.boating
Member
They are not out of business. Inbound support calls are not currently being answered directly. But if you leave a message, they will respond to you.
Given what you are asking for, an email is definitely the better way to go. When you send in your request, be sure to include your full name, contact information and the serial numbers of your servers since that will be the first thing the support team will need.
And as I mentioned above, if you don't want to go with the Kaleidescape support option, try contacting one of the dealers here on the forum. They may be able to set things up for you.
Given what you are asking for, an email is definitely the better way to go. When you send in your request, be sure to include your full name, contact information and the serial numbers of your servers since that will be the first thing the support team will need.
And as I mentioned above, if you don't want to go with the Kaleidescape support option, try contacting one of the dealers here on the forum. They may be able to set things up for you.
cinelife
Administrator
Staff member
Forum Administrator
Moderator
⭐️⭐️PATRON⭐️⭐️
Authorized Kaleidescape Dealer
No dealer can enable replication unless your system can be accessed in their dealer extranet, and it will not be in a dealer's extranet unless THAT dealer is your dealer of record (you can change dealers by sending an email to K Support requesting the change and providing the new dealer's name).
Otherwise, K Support will have to enable the Relication. (There are also some circumstances under which a system, even one in a dealer's extranet, will still need Support to enable Replication).
As I previously posted, the recent personnel reductions have affected Support as well, and currently they are only answering emails and voice messages when they have the time (usually within a day or two).
Jim
Otherwise, K Support will have to enable the Relication. (There are also some circumstances under which a system, even one in a dealer's extranet, will still need Support to enable Replication).
As I previously posted, the recent personnel reductions have affected Support as well, and currently they are only answering emails and voice messages when they have the time (usually within a day or two).
Jim
If enabled, do these features work to move things (just BD quality movies) between Stratos and Altos? Thanks. SJ
Transepoch
Well-known member
Replication is more the 18-wheeler, than the scalpel, approach. As long as you aren't bringing new content in immediately after, you can temporarily delete what you don't want to move, let it replicate "everything" over, and then recover from the trash bin what you really want to keep there.
Keep in mind, however, that Encore systems (Strato, Alto, Terra) don't have a trash. Deleting content is permanent. So for Encore, you'll have to replicate everything and then delete from the target system those titles you don't want to move and delete from the source system the titles you did want to move before you group the two devices back together.