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movies loading but no sound

MikeG

MikeG

Well-known member
⭐️⭐️PATRON⭐️⭐️
I have just purchased a system and have been bulk loading (just loading not watching) for the past two weeks. I recently noticed that some of my movies loaded, but the soundtracks will not play, as if the "mute" button is on.

I first decided to delete the offending movies by placing them in the trash, and then to empty the trash so that I could import them again. However, the system states that the movie is on my list (eventhough I could not see it) and could be played from there, aborting the attempt at re-importing.

Has anyone heard of this? any fix? My dealer is waiting to hear back from Kscape but I thought maybe someone here might know of a solution. The big pain is trying to figure put which movies are bad; so far I've found 6 of 122.

Thanks in advance.
 
MikeG said:
I have just purchased a system and have been bulk loading (just loading not watching) for the past two weeks. I recently noticed that some of my movies loaded, but the soundtracks will not play, as if the "mute" button is on.

I first decided to delete the offending movies by placing them in the trash, and then to empty the trash so that I could import them again. However, the system states that the movie is on my list (eventhough I could not see it) and could be played from there, aborting the attempt at re-importing.

Has anyone heard of this? any fix? My dealer is waiting to hear back from Kscape but I thought maybe someone here might know of a solution. The big pain is trying to figure put which movies are bad; so far I've found 6 of 122.

Thanks in advance.
Click to expand...

As far as the video and no audio issue goes, I have seen this. It happens when an audio format is chosen, say DTS for example, and the audio processor/receiver does not support it or it's not set up correctly.

How is your system set up? How is video being sent to the display? Are you using HDMI? Component? How is audio being sent? HDMI? COAX? TOSLINK?

As far as the issue with the Trash Can, that I have never seen.
 
Both the video and audio are being sent to the receiver via a single HDMI 1.3 cable. The receiver is an older Pioneer Elite 82, and the monitor is a Pioneer Elite 141. I will have to check which audio format is being used later (I'm at work.)

I am in "discussions" with my local HT guy for an upgrade: Meridian's G68xx. I would have hoped that this was a choice and not a necessity.

Second issue that I also believe is HDMI related: when I switch between HDMI imputs (Kscape, Bluray, Fios) I often get a "snow storm" appearance on my TV. The only way to fix it currently is to switch multiple times between the different sources and eventually it will resolve, or restarting Kscape.

I never thought it could be this difficult...
 
(moving this to the hardware thread, sounds like a setup issue rather than import issues on the discs.)
 
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