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Movie Store Access On Device

B

Blackdevil77

Active member
The fix for this is probably super simple, I just can’t figure it out. I went into settings and didn’t see anything that would change this. How can I fix this? This is the message I get whenever I try to go to the Kaleidescape store from the device itself. I can download movies and browse on the app and all of that works, I just can’t on the device itself2C463086-7BC0-47B3-8D7A-867C807E96E0.jpeg
 
That dialog is an indication that the local database (that resides on your server) that enables access to the OSD store hasn't fully updated yet. If it persists for more than a hour or so then you should contact our Support team so that they can look into the issue. Odds are something (either a network/firewall configuration issue or something in the headend) is preventing that database from downloading the updated data that it needs.
 
J.Green said:
That dialog is an indication that the local database (that resides on your server) that enables access to the OSD store hasn't fully updated yet. If it persists for more than a hour or so then you should contact our Support team so that they can look into the issue. Odds are something (either a network/firewall configuration issue or something in the headend) is preventing that database from downloading the updated data that it needs.
Click to expand...

Interesting. I’m gonna have to contact support it looks like, it’s said that since last night when I first hooked up the system
 
I wonder if it is caused by bad DNS resolution? I've seen this cause failures when attempting to download the movie guide.

If you haven't tried, assign your server a static IP address (even if for temporarily) and use 8.8.8.8 for your primary DNS server. Let your server sit for an hour or two and see if this helps at all.

Good luck,
Andy
 
andy said:
I wonder if it is caused by bad DNS resolution? I've seen this cause failures when attempting to download the movie guide.

If you haven't tried, assign your server a static IP address (even if for temporarily) and use 8.8.8.8 for your primary DNS server. Let your server sit for an hour or two and see if this helps at all.

Good luck,
Andy
Click to expand...

I did set a static IP for both the server and the player. I'll try that for the DNS server and see if it makes a difference. Just tried calling support, they had me leave a message with my callback information.
 
I was on the phone with tech support, and it just popped up and started working while on the phone before we even started troubleshooting. I wish I knew what was going on so I could report it here, but I really have no idea.
 
Blackdevil77 said:
I was on the phone with tech support, and it just popped up and started working while on the phone before we even started troubleshooting. I wish I knew what was going on so I could report it here, but I really have no idea.
Click to expand...

Did you make any changes to your network settings before this “just fixed itself”? Something has to explain it

Andy


Sent from my iPhone using Tapatalk
 
andy said:
Did you make any changes to your network settings before this “just fixed itself”? Something has to explain it

Andy


Sent from my iPhone using Tapatalk
Click to expand...

I didn't do anything. All the network settings were finished that morning (setting static IP's etc). I hit "Movie Store" on my remote and the error came up, called tech support, left my info for them to call me back. I went and did something else, and they called me back a half hour later, and the error was still on the screen. While speaking to the tech, the movie store just popped up.
 
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