I have the Terra C 22TB server and the Strato C movie player, both hardwired (ethernet) to my router. I also have the top of the line Netgear Orbi RBRE 960 series router and a GB fiber optic internet service. Every time I purchase a K-scape movie, the router freezes up and the LAN is down throughout the house until I reboot everything. I don't have this problem with the router at anytime until I download a movie and then its a s%*&! show. It is like the router or the ISP is interpreting the download as an intrusion and shuts everything down. Is anybody else having this problem, and if so, any suggestions to remedy it? Thanks in advance!
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Movie Download Problem
- Thread starter Darin
- Start date
Had a spare minute. So trawled around on this.
There are some user comments of similar sounding problems downloading larger games software on netgear community pages. Theirs would crash and restart. Apparently there is some sort of security software on the router called Armour? In a controlled temporary test (while talking to net gear support) they were asked to turn that off, power down for 1 or 2 min. Restart (with Armour still off) and try download again. The download was then fine. Restarting armour brought back the problem. Can’t see signs of what happened next but this was in January.
CARE - Just turning it off sounds a bad idea other than a very short test but you can probably post a question about what happened next or contact netgear support yourself. I would have thought they have a config change and ‘turning it off’ was just to isolate the problem area(rule out hardware issues.
Good luck
There are some user comments of similar sounding problems downloading larger games software on netgear community pages. Theirs would crash and restart. Apparently there is some sort of security software on the router called Armour? In a controlled temporary test (while talking to net gear support) they were asked to turn that off, power down for 1 or 2 min. Restart (with Armour still off) and try download again. The download was then fine. Restarting armour brought back the problem. Can’t see signs of what happened next but this was in January.
CARE - Just turning it off sounds a bad idea other than a very short test but you can probably post a question about what happened next or contact netgear support yourself. I would have thought they have a config change and ‘turning it off’ was just to isolate the problem area(rule out hardware issues.
Good luck
cinelife
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Don't know if it applies in your situation, maybe K Support can clarify if you contact them, but historically some Netgear products have had problems with Kaleidescape gear. I know for sure several Netgear Switch models had problems for our clients over the years.
Jim
Jim
Thank you very much! I will try disabling the security software component of the router to see if the problem persists.
Do you limit the speed of your movie downloads below 1 GB/sec? Any non-default router setting configuration for K-scape?
Thanks Jim!
Not sure if it is particular Netgear switches as (touch wood) no problems with my installation which is fully Netgear. Main switch to which my servers (Legacy & Strato) are connected is a Netgear GS752TPP with gigabit fibre to the house connected via the ISP's router then a VPN firewall and finally the GS752TPP. Each room then has a local wired switch with wireless being used only for the control systems and laptops etc so perhaps not an apples to apples comparison.
I am sure you will anyway but obviously turn it back on again after the test and then pursue what I would suspect will be a config change with netgear. I risk reminding 'my grandmother to suck eggs here' because I would feel so awful if you got hacked because you left it off
.Best of luck with it. I am sure someone will help sort you out. I find even the experts adopt a 'try this and this and this until it works, so some patience may be required.
Pretty much default settings. Average download speeds are sometimes lower, but I typically get around 600-700 Mbps from Kaleidescape. Nothing like the crashing you described. My max speed is 1.4 GB from Comcast.
I have confirmed that the Netgear Armor security software installed on the Orbi router is at least contributing to the problem, but could not completely duplicate the typical shut down of the router and failure to download. I downloaded three movies as follows:I am sure you will anyway but obviously turn it back on again after the test and then pursue what I would suspect will be a config change with netgear. I risk reminding 'my grandmother to suck eggs here' because I would feel so awful if you got hacked because you left it off
Best of luck with it. I am sure someone will help sort you out. I find even the experts adopt a 'try this and this and this until it works, so some patience may be required.
1. Disabled Netgear Armor and rebooted router. Download completed. Download speed of 750 Mb/sec and no issues with internet connection on devices within the house.
2. Re-enabled Netgear Armor without rebooting router. Download completed. Download speed of 440 Mb/sec, but buffering of streaming services on other devices.
3. Rebooted router with Netgear Armor still enabled. Download completed. Download speed of 420 Mb/sec, but lost internet connection on all devices attached to the router.
I will report to K-scape and Netgear support and will let you know what I learn. Thanks!
Thanks for sharing that. Fingers crossed that Netgear will recognise the issue (and admit to it) without a lot of back and forth due to their process. They have been good in the past and for many years we had only Netgear kit here and only switched due to an installer suggestion.
The slowdown of your download speeds is so significant (750 to 440mbps) even without the wider impacts you are experiencing with the Armor software turned on. Hopefully they will have a simple suggestion. Cheers
I have resolved the problem. Netgear support told me that free technical support for my 4-month old router was not available (1-year warranty on the hardware, but you can't talk to technical support to resolve any issues - good business plan). However, reading through the Netgear forum, many people were complaining about the router functionality on the Netgear products. Several people recommended adding Ubiquiti router and converting the Orbit to a wireless access point. Someone mentioned that they had disabled the router function in the Orbi router and was using it only as an access point. They said they had an old Dell Sonicwall (router/firewall appliance) lying around and inserted that device into the LAN chain as a router. By chance, I had a Sonicwall at work that was no longer in service and brought it home and configured it as a router and set up the Orbi as a wireless access point. The Orbi and three satellites do provide very good wireless coverage. Configuring the Sonicwall was a bit of a challenge, but figured it out with the help of Google and YouTube. I am now able to download movies at the same time I am watching a moving on Kaleidescape for the first time since I have owned K-scape. Everything works great and devices even seem more responsive. An added benefit was that I was able to set up an additional network on the Sonicwall to segregate the security cameras from the rest of the LAN for increased security. Thanks you all for your input!