I have 3 3U servers with 1705 movies and 1283 albums. Somewhere in the past few months Ive noticed that the system response has slowed down. I don't know whats causing it. Sometimes the menus will work slowly and sometimes they work quickly. Likewise to begin a movie, sometimes it takes what seems to be quite a while to begin; and other times it fires right up. This also applies to when the stop button is pressed. Sometimes the screen stays blank for what seems like minutes, though I suspect its more like 30-40 seconds. My theory is the sync between the 3 servers with a lot of content adds time. Any thoughts?
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Longish Delays for movie start/ menu navigation
- Thread starter JerryL
- Start date
The biggest collection I have used on a K system was 3000 plus movies and I didn't notice any delays.
A gradual but intermittent "slow down" that has happened over the last few months may be indicative of a degrading component if no settings etc have been changed.
I wonder are the "slow" movies on just one particular server? Maybe K has information on individual server performance that owners are not privy too.
I always suspect the network first when it comes to a K system but I have had problems with a "slow" server in the past (not a K system). The attending computer expert told me it was not a server problem. I asked him to explain that why one server was 4Centigrade hotter than the others....I had it changed out and the problem was resolved.
An infrared thermometer gun....every home should have one!
I would check the individual performance of each server and check if anything is a bit warmer that it should be (I have changed switches in the past that have started to warm up).
I hope the situation gets resolved before any further degradation in performance.
A gradual but intermittent "slow down" that has happened over the last few months may be indicative of a degrading component if no settings etc have been changed.
I wonder are the "slow" movies on just one particular server? Maybe K has information on individual server performance that owners are not privy too.
I always suspect the network first when it comes to a K system but I have had problems with a "slow" server in the past (not a K system). The attending computer expert told me it was not a server problem. I asked him to explain that why one server was 4Centigrade hotter than the others....I had it changed out and the problem was resolved.
An infrared thermometer gun....every home should have one!
I would check the individual performance of each server and check if anything is a bit warmer that it should be (I have changed switches in the past that have started to warm up).
I hope the situation gets resolved before any further degradation in performance.
cinelife
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Jerry, I like JDS's comments as well. I do think perhaps something in your "chain" may be the culprit (LAN issues??).
I had a client complain about something similar last year and changing out his switch solved the problem.
Jim
I had a client complain about something similar last year and changing out his switch solved the problem.
Jim
I got an email from Tom Barnett telling me they've done a lot to improve this in a new software version (4.3) which they updated me to and I was home before and tried it out and it seems to have resolved the issue. Menus scroll without ever getting hung up- that used to happen all the time over the past month or so. There used to be a few seconds pause when going between collections to the list view. Now it occurs immediately. Like wise when stopping a movie. There is virtually no pause now. And also when watching a TV series and selecting a new episode from the play options feature, there used to be a long long load time- now its extremely quick.
All I can say whatever they did, it worked!
Once again Kaleidescape has shown their commitment to customer satisfaction.
All I can say whatever they did, it worked!
Once again Kaleidescape has shown their commitment to customer satisfaction.
My system (film and music quantities) is similar to JerryL's and I can agree there has been a noticible degridation in response times in particular after stopping a film and getting the film selection interface screen to appear. Checked and validated my LAN and components (sniffer deployed) and no issues observed so let's hope version 4.3 improves this and returns performance back to the 'old and great' levels.