It is run by a group of enthusiastic Kaleidescape owners and dealers purely as a service to this community.
... but we strongly encourage you to register for a full account. There is no cost to register for a full account.
Most, if not all, owners should have the update by now. However, K's ranks are growing and the increased sales means more time is required to reach each system.
Jim
The System upgraded to software version 3.6.3-5967 on August 11.