• Thanks for visiting the Kaleidescape Owners' Forum

    This forum is for the community of Kaleidescape owners, and others interested in learning about the system, equipment, services, and the company itself.

    It is run by a group of enthusiastic Kaleidescape owners and dealers purely as a service to this community.

    This board is not affiliated in any way with Kaleidescape, Inc.
    For official technical support, product information, or customer service, please visit www.kaleidescape.com

  • You are currently in "Guest" mode and not logged in with a registered account.

    The forum is free to use and most of the forum can be used by guests who are not registered....

    ... but we strongly encourage you to register for a full account. There is no cost to register for a full account.

    Benefits of registering for a full account:

    • Participate in the discussions! You must have a registered account to make posts on the forums. You will be able to start your own thread on a topic or question, or you can reply to other threads/discussions.
    • Use the "Conversation" feature (known as "private messaging" on other forums) to communicate directly with any of the other users here.
    • Access the Files area. The "resources" area of the forum contains many "Favorite Scene" and Script files that can dramatically increase the enjoyment of your Kaleidescape system. Go directly to great scenes in your favorite movies, created by other owners, and add automation to playback of your system with Scripts.
    • You won't see this annoying notice at the top of every screen!😊

    It's easy and free to register for the forum. Just click the "Register" button in the upper right corner of this page, and follow the instructions there.

K - support tickets

C

ccool96

Member
How long does it normally take to get a response from K regarding a support ticket.

I sent them two messages last Thursday, but I have yet to receive any response.





Sent from my iPhone using Tapatalk Pro
 
The short answer is usually within a day or two, with systems that are not working getting addressed first (priority based), and in the order they were received by K Support. Also, the best support tech (we all know it's Rusty) had been on vacation and returned to a very busy schedule, so some issues may take a little longer than usual to receive a response.

Jim
 
Just to confirm what Jim said, the Support team is a bit backed up because of the Thanksgiving holiday, but are working hard to get through the backlog. I apologize for the delay.
 
You must log in or register to reply here.
Back
Top