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K-Scape being controlled ?

A

AllThingsTech

Active member
This may be a newb question but my K-Scape started shuffling and selecting movies on it’s own. Any suggestions on why this randomly started happening ? Can’t say I’ve seen this happen before even when I worked for a dealer but maybe I just hadn’t experienced .
Any feedback would be appreciated, thanks !
 
Sounds like your system is flagged as a "Dealer system" and it's showing the cover shuffle demo in place of the screen saver. Is the Kaleidescape logo showing in either the bottom left or bottom right corner (it switches every few mins)? If so, that's the demo mode.

You can dismiss it by pressing any key on your remote or control system.
 
J.Green said:
Sounds like your system is flagged as a "Dealer system" and it's showing the cover shuffle demo in place of the screen saver. Is the Kaleidescape logo showing in either the bottom left or bottom right corner (it switches every few mins)? If so, that's the demo mode.

You can dismiss it by pressing any key on your remote or control system.
Click to expand...

I worked for Magnolia and they were selling the older Strato S demo units and I bought one.
Yes the K-Scape logo was in the bottom corner.
I reset it when I bought it so I didn’t think it would still do “demo unit” prompts. Yes it stopped once I started controlling it myself.
Is there a way to turn these demo settings off ?


Sent from my iPhone using Tapatalk
 
MiaG said:
...snip...
Is there a way to turn these demo settings off ?
Click to expand...
Not directly no. For whatever reason, the account you've activated the Strato on is identified as a dealer account. You'll need to contact Kaleidescape Support to get this turned off.
 
J.Green said:
Not directly no. For whatever reason, the account you've activated the Strato on is identified as a dealer account. You'll need to contact Kaleidescape Support to get this turned off.
Click to expand...

I didn’t use their account though. The system was fully reset and I set up my own account.
Unless you’re saying this is programmed at a root level by serial number ?


Sent from my iPhone using Tapatalk
 
MiaG said:
I didn’t use their account though. The system was fully reset and I set up my own account.
Unless you’re saying this is programmed at a root level by serial number ?


Sent from my iPhone using Tapatalk
Click to expand...
I have the same thing. My Alto was owned by a dealer for his home system.
As such it's not a bad thing to have (good screensaver), but if you let a movie sit on pause/intermission for too long, it will exit the movie and go to the auto-moving screen. That's the only thing that's super annoying.
 
MikeKobb said:
Hi folks,

It does sound like something odd is going on. I've brought it up to the engineering team for investigation. Will follow up when I hear something.
Click to expand...

Thanks Mike. I appreciate the help.
I presume you read my responses.
As stated I completely reset the unit when I purchased it so it should not be going into a demo mode. I created my own account and have been using it just fine.
This is the first time I’ve noticed this issue since I bought it at the end of March.
I look forward to your response .


Sent from my iPhone using Tapatalk
 
My home system is doing it as well. I'll have to check our actual demo system at the office.

I know my email for the account is the same as my access to the extranet, but it doesn't seem like would be the reason for the other accounts above.

Kevin D.
 
Hey folks, I’m told that the issue here is that when a system is first set up by a dealer (for their showroom), it’s marked as a dealer system, and that flag is at the per-component level. So even though the component has been sold and re-registered, that dealer flag is staying behind. If you contact our support team with the serial number of the affected server, they can un-set the flag for you.
 
MikeKobb said:
Hey folks, I’m told that the issue here is that when a system is first set up by a dealer (for their showroom), it’s marked as a dealer system, and that flag is at the per-component level. So even though the component has been sold and re-registered, that dealer flag is staying behind. If you contact our support team with the serial number of the affected server, they can un-set the flag for you.
Click to expand...

Thanks Mike, I really appreciate you looking into this. I’ll reach out to support in the morning.


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