• Thanks for visiting the Kaleidescape Owners' Forum

    This forum is for the community of Kaleidescape owners, and others interested in learning about the system, equipment, services, and the company itself.

    It is run by a group of enthusiastic Kaleidescape owners and dealers purely as a service to this community.

    This board is not affiliated in any way with Kaleidescape, Inc.
    For official technical support, product information, or customer service, please visit www.kaleidescape.com

  • You are currently in "Guest" mode and not logged in with a registered account.

    The forum is free to use and most of the forum can be used by guests who are not registered....

    ... but we strongly encourage you to register for a full account. There is no cost to register for a full account.

    Benefits of registering for a full account:

    • Participate in the discussions! You must have a registered account to make posts on the forums. You will be able to start your own thread on a topic or question, or you can reply to other threads/discussions.
    • Use the "Conversation" feature (known as "private messaging" on other forums) to communicate directly with any of the other users here.
    • Access the Files area. The "resources" area of the forum contains many "Favorite Scene" and Script files that can dramatically increase the enjoyment of your Kaleidescape system. Go directly to great scenes in your favorite movies, created by other owners, and add automation to playback of your system with Scripts.
    • You won't see this annoying notice at the top of every screen!😊

    It's easy and free to register for the forum. Just click the "Register" button in the upper right corner of this page, and follow the instructions there.

Frustrating Speedreader Problem

J

Joe

Well-known member
I just got my new Kaleidescape system over the holidays, including a speedreader. I am experiencing a frustrating problem. When the robotic arm places a disc into the upper drive tray, every so often, it lays the disc slightly offcenter so that the drive tray cannot close. It never seems to miss the bottom tray, but the problem I described eventually halts the whole import process.

Any ideas?
 
I have no experience with the speedreader, but if that's a new unit it clearly has a defect and you should contact your dealer or Kaleidescape support. I think you'll find Kaleidescape very responsive to make sure this gets fixed or replaced under warranty.

--josh
 
I'll ditto Josh. Sounds like the arm needs adjustment but regardless of what it is I would contact support for their advice before working on the unit yourself.


Jim
 
Resolved

Just wanted to update everyone about this issue. K-scape contacted the speedreader manufacturer, who worked with my installer to calibrate the device. The reader runs a variant of Linux (Puppy Linux). They booted it up on a Linux CD and ran utilities to calibrate the robotic arm. Now the performance is flawless! It never ceases to amaze me how cool all of this k-scape stuff is!
 
Great to hear Joe. K's support of their products remains top-notch.
 
You must log in or register to reply here.
Back
Top