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Extended Warranty Details.

N

nomad07

Well-known member
Can someone please advise the specifics for extending warranties.

Do equipment have to currently be under warranty to get an extension.

What about of time are extensions are available?
How much are warranty extensions?
Is there a copay for repairs?
Is shipment both ways covered or is it in house service?
Where can they be purchased? manufacturer, dealer?
How many extensions can continue to be added.
Any other details.
 
No one has any input on this? Not from customers who have done it, dealers, or even Kaleidescape themselves.

Don’t know why.
 
Kaleidescape products are designed to provide years of entertainment. The investment in a Kaleidescape System is protected by Kaleidescape's standard limited warranty, and this warranty can be extended up to a total of five years for all products, with the exception of the Speed Reader, by purchasing an optional Kaleidescape Extended Limited Warranty.

An Extended Limited Warranty can be purchased at the time a Kaleidescape product is purchased, or at a later time provided the product is still under warranty. The standard warranty period can be extended by one or two years, to a maximum of five years for all Kaleidescape products, with the exception of the Speed Reader. An Extended Limited Warranty cannot be purchased if the warranty on the product has expired.

The warranty services provided by the Extended Limited Warranty are identical to those of the standard limited warranty as specified in the Kaleidescape Service Policies
 
That's from their site.
Shipping back is covered, not shipping to.
A dealer needs to purchase for your system.
Cost varies on component and 1 or 2 year option.
Had to currently be under warranty.
No Co pays, it's the same warranty.
Component can only have 5 years total warranty. Initial 3, plus a single 2 year extension, or two 1 year extensions.
 
And for more info, my 6tb Strato has an warranty available for $450US MSRP per year. I don't believe any Strato has an expired warranty yet, but a 4tb Alto would have a $1400US MSRP out of warranty replacement cost.
 
Kevin D said:
And for more info, my 6tb Strato has an warranty available for $450US MSRP per year. I don't believe any Strato has an expired warranty yet, but a 4tb Alto would have a $1400US MSRP out of warranty replacement cost.
Click to expand...

I may have wrong info but I've been tracking Strato sales on various sites. The earliest build unit I saw was stated to have a warranty that expired 6/1/2019 or two days ago. There was one unit that expires in July. Most expire in late 2020 or early 2021. Again this is based on info from sellers with only 2/3 of them stating warranty date. Serial numbers on half also kind of fill in the expiration dates for some of the others.

At $450/yr I'm not sure if I would add extended warranty, or just sell it and buy a later model which "might" be better value since used units run $2500-3000 with a mean of $2800
 
Oddly I've personally only ever seen the 6TB Starto units sold used. Curious what the proportion of 6TB to other size models sold new and used is.
 
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