I have posted this in the "Import Errors and Issue Forum" but this is now becoming a bigger and more serious problem.
We have a problem in a customer's system with some discs. Playing any of the discs or episodes from the server after they have been copied somehow causes the player to crash "lightly?" and so you can not play any of this. Basically what happens is you either loose video connection to the tv and then you get the big K logo or you get a warning that K can not play the disc.
Playing directly any of the discs from the tray works.
The video output from the movie player is set in component. Since you can play the disc from the tray this should not be a video output/signal problem.
This is a big 2x3U server system with over 2200 dvds from all regions and most of everything else works perfectly.
Kaleidescape issued an RMA for the Kplayer and we tried the new 6000 player today. The problem is still there! We brought our own Kplayer 5000 for more testing and we still have the same problem.
We also deleted and copied again one the problematic discs to the server and we had the same problem.
These are some of the discs that we can not play from the server:
Desperate Housewives Season 5
Weeds Season 3
Private Practice Season 2
Brothers and Sisters Season 3
I have brought one of the above discs to try in our own system and see if this will help us with the troubleshooting.
The customer and owner of this system participates in this forum. I hope we can find a solution asap.
Thanks for any help in advance.
We have a problem in a customer's system with some discs. Playing any of the discs or episodes from the server after they have been copied somehow causes the player to crash "lightly?" and so you can not play any of this. Basically what happens is you either loose video connection to the tv and then you get the big K logo or you get a warning that K can not play the disc.
Playing directly any of the discs from the tray works.
The video output from the movie player is set in component. Since you can play the disc from the tray this should not be a video output/signal problem.
This is a big 2x3U server system with over 2200 dvds from all regions and most of everything else works perfectly.
Kaleidescape issued an RMA for the Kplayer and we tried the new 6000 player today. The problem is still there! We brought our own Kplayer 5000 for more testing and we still have the same problem.
We also deleted and copied again one the problematic discs to the server and we had the same problem.
These are some of the discs that we can not play from the server:
Desperate Housewives Season 5
Weeds Season 3
Private Practice Season 2
Brothers and Sisters Season 3
I have brought one of the above discs to try in our own system and see if this will help us with the troubleshooting.
The customer and owner of this system participates in this forum. I hope we can find a solution asap.
Thanks for any help in advance.