• Thanks for visiting the Kaleidescape Owners' Forum

    This forum is for the community of Kaleidescape owners, and others interested in learning about the system, equipment, services, and the company itself.

    It is run by a group of enthusiastic Kaleidescape owners and dealers purely as a service to this community.

    This board is not affiliated in any way with Kaleidescape, Inc.
    For official technical support, product information, or customer service, please visit www.kaleidescape.com

  • You are currently in "Guest" mode and not logged in with a registered account.

    The forum is free to use and most of the forum can be used by guests who are not registered....

    ... but we strongly encourage you to register for a full account. There is no cost to register for a full account.

    Benefits of registering for a full account:

    • Participate in the discussions! You must have a registered account to make posts on the forums. You will be able to start your own thread on a topic or question, or you can reply to other threads/discussions.
    • Use the "Conversation" feature (known as "private messaging" on other forums) to communicate directly with any of the other users here.
    • Access the Files area. The "resources" area of the forum contains many "Favorite Scene" and Script files that can dramatically increase the enjoyment of your Kaleidescape system. Go directly to great scenes in your favorite movies, created by other owners, and add automation to playback of your system with Scripts.
    • You won't see this annoying notice at the top of every screen!😊

    It's easy and free to register for the forum. Just click the "Register" button in the upper right corner of this page, and follow the instructions there.

Cover art no longer matches aspect ratio

andy

andy

Well-known member
⭐️ Premium ⭐️
Has anyone noticed a change with how cover art appears on an auto-masking screen when using INTERMISSION to “pause” a movie during a 2.35/2.40:1 movie?

I’ve had the pause button on my Savant remote programmed to send an INTERMISSION command for a couple years now, and in the past few months I’ve noticed that the image is getting cut off on the top and bottom (like it is meant to appear on a 16:9 screen). It is not a major dealbreaker, but I’d prefer to see the entire cover image like I used to.

For reference, here is what I see now vs. the entire movie poster.

f9cd35f7fd3b60f2fd8010bbec5baf38.jpg



Thanks for reading,
Andy


Sent from my iPhone using Tapatalk
 
Hi Andy, I did notice something similar on a few occasions recently. It also happened when I paused a movie to take calls, then decided to stop the movie (long call), and when I came back and started the movie again it had the wrong AR. I had to manually select 2.35 on my control panel before the system recognized the correct AR. I treated it as a simple temporary glitch and ignored it. It might not be related to what you are seeing.

Jim
 
andy said:
Has anyone noticed a change with how cover art appears on an auto-masking screen when using INTERMISSION to “pause” a movie during a 2.35/2.40:1 movie?
[snip]
Click to expand...
Hello Andy,

It definitely shouldn't be doing that. Can you send me a PM to share a bit more about your system setup (CinemaScape vs. 16:9, video config, etc.) so that I can try to replicate this here in the lab? Additionally, If you send me a server serial number and an approximate time when you saw the above image, I can also take a look at your system logs to see if there are any clues.

For an Encore system you can navigate to the OSD Settings menu under "Advanced" and change the Subtitle Repositioning setting to "Always reposition subtitles...".
1647347632195.png
With that setting, cover art images are correctly scaled during Intermission to remain fully in the picture area without any further intervention required.

If you leave the setting at "Only reposition subtitles...", then your control system must send a "SET_SCREEN_MASK:1:" command to inform the player that a controlled screen mask is in use. If you don't send that command, then cover art images won't be scaled during intermission and subtitles won't be repositioned.

I have tested this on a Strato here in the lab and things are working correctly.

I'll test a Premiere system as well in a moment.
 
Last edited:
You must log in or register to reply here.
Back
Top