forzalombardi
Well-known member
Kscape does not nor do they service out of warranty products. They do offer movie credits on some out of warranty products.
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Concerned about the longevity of the Server.
- Thread starter ahard
- Start date
What? That’s crazy. Wow, this company is really digging itself into the grave.
How insane is that? Imagine if Apple said “sorry, we won’t replace the HD in your MacBook, buy a new one”.
(And before you think that Apple products can’t be repaired, of course they can. Take your MacBook into an Apple Store and they will replace the HD, screen, etc.)
How insane is that? Imagine if Apple said “sorry, we won’t replace the HD in your MacBook, buy a new one”.
(And before you think that Apple products can’t be repaired, of course they can. Take your MacBook into an Apple Store and they will replace the HD, screen, etc.)
Not always the case. Apple has a massive vintage and obsolete product list. Apple products are added to the vintage list typically 5 years after of discontinuation or 7 years from purchase date. Apple doesn’t offer repairs or parts for these products.
In additions, nearly all of the Apple products from the last 5 years have mainly integrated and soldered in parts such as integrated or soldered in ram and ssd to the logic board which makes it near impossible for DIY repairs. Try replacing the logic board, it cost %80 of the cost of the Macbook.
Obtaining service for your Apple product after an expired warranty - Apple Support
Learn about your options for getting service and parts for Apple devices that are past their warranty period.
Kaleidescape offers 5 year warranty free of charge (compared to 1 year on Apple) and discounts or movie credit after warranty replacement. I think this is one step ahead of Apple.
I think the most recent comments might have jumped around a bit. This is my understanding based upon numerous posts:
Players with integrated drives and Compact Terras do not support drive replacement. However, K does offer drive replacement kits for full-size Terras. If you are under warranty, this kit is free. If not, you have to buy it. Therefore, a full-size Terra is a safer investment than a compact or integrated player.
Please correct me if I’m wrong.
Players with integrated drives and Compact Terras do not support drive replacement. However, K does offer drive replacement kits for full-size Terras. If you are under warranty, this kit is free. If not, you have to buy it. Therefore, a full-size Terra is a safer investment than a compact or integrated player.
Please correct me if I’m wrong.
What about for a Strato?
I'm sure there's a way to hack it so a replacement HD can be installed.
forzalombardi
Well-known member
I would love to know the answer to this and sorry for spreading misinformation about the full size Terras.
cinelife
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⭐️⭐️PATRON⭐️⭐️
Authorized Kaleidescape Dealer
Full sized Terra servers (not the compacts) have field replaceable drives, and replacement drives can be purchased from K if OOW (obviously in-warranty drive failures are replaced at no cost). Compact Terra server drives are NOT field replaceable, they must be returned to K for drive replacement. Under current policy, in-warranty Compact Terra's are replaced by RMA when a drive fails. The replacements are either remanufactured (-R), or new if no -R's are available. When a Compact Terra is OOW, the only option is to accept a discount for a new Terra, and return the defective Terra to K.
Jim
My concern with the drives is less them failing, hard drives fail, it just happens. what worries me is how long after K stops selling Terra will they still have replacement drives? I have three Cinema Ones, one with a totally failed drive, one with a drive I have been nursing and one that works fine. K no longer has drives for these, so one is at this point a door stop, with a second almost a door stop. How many years did they continue to have drives and parts for these?