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Cinema One Audio Delay

JohnJ

JohnJ

Moderator
Moderator
⭐️⭐️PATRON⭐️⭐️
New to Kscape and new to this forum.

I just got a Cinema One and I have one issue with it. I get a delay from when I start a movie until the sound starts. The delay is ~4s. It also happens everytime I pause a movie and then hit play again. I was trying to do a work around for favorite scenes by making a script that included a faviorite sceen with black screen and no audio. This lead me to the discovery that I get the 4 sec delay on a script every time it moves to another favorite scene.

I tried moving the server to another TV instead of running through by pre/pro but i get the same problem (although the delay before the audio came on was less). I was connected via HDMI only for both setups. I also tried playing movies directly from the tray with the same issue.

Has anyone else had this issue? Any suggestions on something to try to elimate the delay.

Regards,
John
 
Hello John,

may it is the time you receiver or processor needs to process the signal?

Regards,

Patrick
 
I might think that there is some interaction on this. But I don't have any problems with my DVD changer or my PS3 for blu-rays.

Regards,
John
 
First thing that comes to mind is that HDCP handshake, for some reason, is taking longer with the Kaleidescape than your other equipment. My questions are as follows,

1) How are you connecting the DVD player and PS3? Are they both connected via HDMI?
2) What brand & model pre/pro are you running them through?
3) Is there a HDMI matrix switch any where in the mix?
4) How long is your HDMI run?

Depending on your answers above, what you are experiencing may be normal HDMI HDCP handshake issues.

Let me know.
 
I have added in answers below.

DigitalStudioWerks said:
First thing that comes to mind is that HDCP handshake, for some reason, is taking longer with the Kaleidescape than your other equipment. My questions are as follows,

1) How are you connecting the DVD player and PS3? Are they both connected via HDMI? Both are HDMI. The DVD player was connected to the pre/pro with the exact same cable and input. 2) What brand & model pre/pro are you running them through? Anthem D23) Is there a HDMI matrix switch any where in the mix? Anthem does switching/scaling of video. When I hooked to TV it was a direct connection. 4) How long is your HDMI run? ~8 ft. Depending on your answers above, what you are experiencing may be normal HDMI HDCP handshake issues.

Let me know.
Click to expand...
 
HDMI is the reason why

Hello there,

This is my first post on this forum, we are Kaleidescape dealers in Lebanon and we supply to the whole of the middle east region.

I faced the same issue with my 1U server and an M500 player, scripts would run awkwardly where you could see the video playing with no audio for about 4s and then the audio starts, which really is annoying if you are showing a demonstration to a client ( i have the scripts on our demo system ). the problem occurs only when connected to a display via hdmi and audio is routed through HDMI, connecting to any other surround processors using optical, coaxial or stereo output would solve the issue.

so it leaves me to say that "DigitalStudioWerks" got it right, just wanted to post this as a confirmation as i tested with both hdmi and the other audio outputs and the latter solves the problem.

Thanks...
 
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