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Cannot Play Movie error.

Rengozu

Rengozu

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Had a new one last night that I hadn't encountered yet.

Cannot Play Movie
The movie cannot finish playing because of a temporary problem with your system. Please try again.

The worst part of it was that it was in the last 15 minutes of the movie when it stopped and gave me this message and then went back to the movie select screen. I tried to resume, but it did the same thing. I started the movie over and skipped chapters to the same point and it would stop as soon as it got there. Intrigued, I skipped past the problem area and it seemed to play fine, so I rewinded it right up to the problem and if you started it a second ahead it would play no problem, but if you hit that specific one second of problem it would crash every time.

Anyways, I deleted the movie and re-downloaded and the problem area is no longer there. Hopefully it was just a weird download error fluke and nothing wrong with my unit.
 
I had the same issue tonight with the new Top Gun. I had played the movie previously with no issues. I deleted and re-downloaded the movie and all seems OK now. I have the new Strato V.
 

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Don678 said:
I had the same issue tonight with the new Top Gun. I had played the movie previously with no issues. I deleted and re-downloaded the movie and all seems OK now. I have the new Strato V.
Click to expand...
Did you check to see if you got a new FW update on the V. Top Gun was causing issues with some people on the V. I wonder if they sent out a new FW to you that fixed the issue with the V which might require downloading again. In a different thread Mike had said a new FW would be out very soon.
 
I am still running original FW.

Your system upgraded to kOS 10.18.0-25228 on July 24.
 
I'm having this issue too. Also "Difficulty reading movie". I have 2 Strato V & Terra Prime server. It's happening almost every movie I watch. Sometimes 2 or 3 times each movie. I'm working with Tech Support to determine the problem.
Firmware: Your system upgraded to kOS 10.19.0-25343 on August 27
Does this error happen to Strato C players? Does this error occur to only server connected Stratos or also stand alone setups?
 
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