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Any tips/tricks to force Strato to update kOS?

K

kragan

Active member
Hi All,

Would anyone have any advice or tips/tricks that could help with forcing a kOS update?

I purchased a movie last night which will not download due to the message "..will not download until an automatic kOS update is installed". Image of full message below. I followed the guidance in the "Learn more" link and rebooted the Strato last night and again this morning. I've also removed the movie download from the queue and re-added the download, but continue to get the message and am not seeing the kOS version update. My Strato is getting low on storage (currently just 248 GB free space), anyone know if the kOS update would be larger than that?

1666889253680.png


Also, here's an image of my current kOS version.
1666889584893.png
 
You should be able to force the update by cycling the Server power On/Off. This should cause it to "phone home" and when it does it is supposed to download any updates.

Jim
 
You posted enough info above that I was able to figure out which system was yours. There was a data issue in the headend that resulted in your Strato not getting the software updates. Because of this, no amount of reboots would have helped.

That has been corrected now so your Strato should upgrade fairly soon.
 
That did it, Thank You! I learned that the General tab shows additional information indicating the update is downloaded/available. After I triggered the restart, the update installed and the movie is downloading now. I really appreciate the great support in getting my system back on track.


1666905317129.png
 
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